Application Engineer

Company: TC Industries Of Canada Company
Location: Santa Barbara
Posted on: September 13, 2020

Job Description:

Under the general supervision of the Vice President of Product & Marketing, the Applications Engineer will act as the technical support lead for Seek customers, focused mostly on the integration and use of Seek OEM cores. And will be a primary driver helping increase the use cases and applications of our technology. This position is located at the Seek Thermal headquarters office in Santa Barbara, CA but will require travel to customer sites once business travel resumes. U.S. citizenship required

RESPONSIBILITIES:

• Responsibilities include supporting support several cross functional teams including sales, product management, engineering and operations, to ensure we provide high levels of customer satisfaction internally and externally.

• This position will be the link between customers, sales and development for Seek products and provide technical support for sales efforts

• Ensure all new and existing customers are successful when investigating, testing, integrating or using our Seek Cores, SDKs or other Seek products

• Responding directly to customers technical requests and questions via email, phone and using our support ticket system

• Lead technical customer meetings, providing technical support to customers and communicating customer requirements and key updates back to internal stakeholders

• Work collaboratively with the sales team, engineers, and product managers for obtaining accurate information of application usage and system operations for each customer

• Evaluate customer's requirement regarding systems application and prepare technical elements of proposals, formulating the intricacies involved in defining the technical solution guidelines to support the sales team in closing new customer opportunities

• Troubleshooting system applications on customer's request, resolving other engineering issues regarding systems application, conducting regular follow up on customer's activities, and monitoring the same for obtaining new sales opportunities

• When needed, consider alternative solutions to meet customers ultimate needs and create a plan with product management and engineering to execute

• Preparing relevant records, data, and documents for product presentations, conducting training sessions for demonstrating new products and services, and supporting the sales team in organizing the presentation and training of product demonstration

• Coordinate with the product management, sales team and other executive designers for designing proper application system, formulating product specifications per the customer's needs and bringing customer feedback to the group to inform new product development

• Will be responsible to conduct customer training on products

• Will be required to travel as needed to support customers on site

• Work schedule will require later hours supporting global sales efforts, in order to accommodate for varying time zones

SKILLS KNOWLEDGE AND ABILITIES:

• Strong customer relations are required to ensure establishing and maintaining good customer relations with new and existing customers.

• Must have good interpersonal skills, strong oral and written communication skills, and good organizational skills for effectively communicating the technical specifications to the customers and providing technical interface to Seek staff.

• High technical acumen is required.

• Knowledge of and experience with electromechanical systems including the workings and knowledge of the FW and SW required to run and troubleshoot these types of products.

• Ability to troubleshoot Linux, Windows and Android SDKs for customers while integrating with Seek Cores

• Ability to perform intermediate-level programming (C, C++, C#, Python, Matlab) desired.

• Knowledge and experience with microelectronics

• Knowledge of mobile, embedded and desktop software build environments

• Knowledge of infrared systems, analysis, measurements and testing desired.

• Must have the ability to learn new technology and its application to our customer needs

• Must be familiar with technical product specifications, be able to point out the specific technical merits of one product over another and perform technical tradeoff studies

• Must have strong problem-solving skills

• Ability to multi-task in a rapid paced environment

• ~ 30% travel required (when travel resumes)

Requirements

QUALIFICATIONS: (Education and experience)

• Technical Degree in Electrical Engineering, Mechanical Engineering or Computer Science required

Keywords: TC Industries Of Canada Company, Santa Barbara , Application Engineer, Other , Santa Barbara, California