Store Lead Consultant

Company: FedEx Group
Location: Santa Barbara
Posted on: September 13, 2020

Job Description:

FedEx team members have a critical role in ensuring the delivery of test kits and medical supplies to communities as they fight the spread of COVID-19.

FedEx has immediate openings in multiple business-critical areas. View critical openings here

Job Description Job Number: 1961843BR

Employment Type: Regular Full-Time

Job Category: Retail

Shift: Any

Region: 039 : Southern California

Address Line 1: 1030 State St

City: Santa Barbara

State: California

Zip Code: 93101

Career Preview To learn more about working at our FedEx Office Stores, follow the link below for an inside look at a career with us.

FedEx Office Career Preview

Position Summary The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues

General Duties and Responsibilities (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers

Manages production flow to ensure all production orders are done right and on time

Takes customer orders, giving pricing information, performs consultative selling to customers, and and recommends FedEx Office products and services tracks and logs all production jobs

Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management

Sets up complex orders and performs multiple tasks at the same time

Responsible for ensuring quality during and after production process

Ensures communication among shifts

Coordinates pick-up and delivery of customer orders

May provide leadership to team members on an assigned shift

Assists in the training of store team members

Collates, sorts and organizes customer orders

Operates the Point of Sale terminal (POS), handles financial transactions and makes change.

Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits

Follows instructions of supervisors and assists other team members in performing store functions

Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures

Secondary responsibility for coordination of all shipping related services and activities, to include:

Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates

Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services

Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies

Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

All other duties as needed or required

Minimum Qualifications and Requirements High school diploma or equivalent education

2+ years of specialized experience

Excellent verbal and written communication skills

For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions Ability to stand during entire shift, excluding meal and rest periods

Ability to move and lift 55 pounds

Ability, on a consistent basis, to bend/twist at the waist and knees

Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Ability, on a consistent basis, to work with minimal supervision

Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM) (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

Suggests areas for improvement in internal processes along with possible solutions

Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility

Applies Quality concepts presented at training during daily activities

Supports FedEx Office Quality initiatives

EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America’s military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@fedex.com.

Keywords: FedEx Group, Santa Barbara , Store Lead Consultant, Other , Santa Barbara, California