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Jr. Client Success Representative

Company: ONTRAPORT
Location: Santa Barbara
Posted on: January 15, 2020

Job Description:

We are looking for driven individuals to join our award winning Experience Team on February 10th 2019 This is an ideal opportunity for an individual interested in the technology industry but who may be unsure where to start. Jr. Client Success Representatives are the face of Ontraport and serve as an important link between our Engineering team and user community. The Client Success Team responds to customer inquiries and provides user guidance through the software. We are looking for individuals with a positive attitude, problem solving skills, and excellent written and verbal communication skills. A successful candidate will be comfortable helping strangers, have a friendly demeanour and will be willing to go the extra mile. We are a technology company, so technical experience is a plus. However, all representatives go through our new hire training course before being exposed to customer issues so individuals of all levels of technical skill levels are encouraged to apply. This is a great launching pad to other roles in Saas with built in growth opportunities. We are proud to offer an intuitive software tool, so if you can smile and navigate a keyboard, then our team is waiting for you! "---To best serve our clients, our Support hours are: - Monday - Thursday, 6:00 AM - Midnight - Friday, 6:00 AM - 9:00 PM - Saturday - Sunday, 9:00 AM - 9:00 PM - -Candidates should be prepared for 8 hour shifts within this window. - Responsibilities: Provide friendly and efficient service to the worldwide Ontraport community Be a first point of contact to handle and resolve user questions Conduct Client Success calls to on-board new clients while providing proactive support and education through implementation Respond professionally to inbound phone calls, tickets, and chats (including urgent situations) Monitor social media to proactively create tickets on clients' behalf Identify and escalate issues appropriately to the Technical Support, Billing, and Partners Teams Compose thoughtful and thorough messages or customize prepared responses to tickets and chats Research information and troubleshoot problems using available resources Provide dispatch for all incoming inquiries Monitor and control numerous concurrent tasks Proactively and independently work to meet targets and goals Identify ways to improve the customer experience Identify ways to increase efficiency of the team Requirements: - Must be available for a regular schedule of 40 hours a week, spanning weekends and holidays (as our customers need us all over the world); shifts may include evening or early morning hours Patience and an ability to manage stress Professional and approachable in correspondence Strong communication and interpersonal skills Ability to work under pressure and adapt quickly to adverse situations Technical aptitude and the ability to learn quickly Must be fluent in English Must be available to work evenings and weekends

Keywords: ONTRAPORT, Santa Barbara , Jr. Client Success Representative, Other , Santa Barbara, California

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