Client Support Specialist

Company: Alliance Data
Location: Santa Barbara
Posted on: December 4, 2019

Job Description:

Client Support Specialist Location: Santa Barbara, CA Do you want to work in a fun, smart, and energetic environment where you will be challenged, rewarded AND inspired? Come work with top performers at CJ Affiliate to make a real difference in how top brands run their businesses. We are the world's leading affiliate marketing network - we transform digital marketing with the help of big data and business intelligence. We help advertisers drive more sales and expand their reach ... and we want to hear from you! Client Support Specialists play a key role in supporting CJ's advertisers and publishers. Client Support helps advertisers and publishers with a wide range of CJ account basics and troubleshooting, from the basics of affiliate, to day-to-day management requirements, to advanced topics like reporting. Additionally, Client Support works with our Publisher Development team to assist with high priority issues and identify clients with high management potential. Client Support Specialists are subject matter experts on CJ matters, providing best in class support for prioritized clients. Do these things interest you? You will: - Become a subject matter expert in many things CJ - The basics of the CJ user interfaces - Key processes for day-to-day management and success for affiliate programs - New CJ product and documentation offerings to share with clients - Provide best in class support to managed clients through their account teams via internal support systems and to CJ's advertiser and publisher bases through online and phone channels. - Provide troubleshooting assistance for a variety of general and technical issues based on your subject matter expertise. - Work on goals and projects that will enhance the client experience, such as automating team processes or enhancing documentation for clients. What we look for: - Bachelor's Degree from a four-year college or university. - Strong customer service skills with at least 1-2 years of experience in a position that involves direct client interaction. - Excellent phone, written, and interpersonal skills. - Ability to collaborate on a team - Strong problem solving, analytical, and follow-through skills. Why CJ Affiliate? CJ Affiliate is the leader in Affiliate Marketing. We take pride in our innovative technology, comprehensive data solutions and our people. We equip our teams with advanced tools, training and career development opportunities all to provide cutting edge solutions, strategies and support to deliver high quality results for our clients. We work in an energetic, results-oriented, collaborative, team environment that recognizes exceptional performance. As we evolve and grow as a business, so do you. We offer comprehensive benefits including; competitive compensation, aggressive 401K match program, health and dental insurance, flexible time off, an Employee Stock purchase plan, fitness membership reimbursement, backup care program, flexible spending accounts, charitable donation matching and much, much more! Our benefits are designed to care for you and your family - to keep you healthy - physically, emotionally, financially and socially. CJ Affiliate is a business unit within Conversant and Epsilon which is part of Alliance Data, a top performing Fortune 500 company also included in the S & P 500- NYSE: ADS. Conditions of Employment All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting. LI*DT Ready to Work Hard, Play Hard and Make a difference? Apply now! Alliance Data is an Equal Employment Opportunity employer Alliance Data participates in E-Verify USA - United States-3079 - California-50035 - Santa Barbara-K8-Santa Barbara K8-Santa Barbara (K8) Santa Barbara, 93103 K8-Santa Barbara Santa Barbara Operations Epsilon Full-time Regular Standard Nov 13, 2019, 1:59:46 PM CJ Affiliate

Keywords: Alliance Data, Santa Barbara , Client Support Specialist, Other , Santa Barbara, California