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Computer Systems Specialist II

Company: Santa Barbara County, CA
Location: Santa Barbara
Posted on: February 3, 2019

Job Description:

Description NOTE: This recruitment will remain open until the position is filled. For first consideration, please apply by 2/11/19. We are accepting applications to fill several full-time Computer Systems Specialist II vacancies. The established employment list may also be used for future Full-Time, Part-Time, and Extra-Help Computer Systems Specialist II vacancies in All Locations. BENEFITS OVERVIEW!* Vacation: 12 to 25 days per year depending on length of public employment.* Holidays: 12 days per year.* Sick Leave: 12 days sick leave per year. Unlimited accumulation, one year of which can be converted to service credit upon retirement.* Health Plan: Choice of medical and dental plans (with vision care). County contributes toward the employee's premium.* On-Site Employee Health Clinics in Santa Barbara and Santa Maria: Provides ongoing and episodic services to eligible employees and their eligible dependents over age 15. Click here and the Benefits Tab on the job bulletin for more information on County benefits. THE POSITION: Under general direction, the selected candidates provides technical support, training, and direction to departmental staff using computer equipment and applications on a wide area network (WAN) or large local area network (LAN); installs, tests, and resolves problems with computer hardware and software; adapts existing software to accommodate the database needs of departments; develops and maintains Intranet and Internet Web sites, and performs related duties as required. May be required to lift heavy objects weighting up to 50 pounds. Positions in this class support large groups of users and many different applications. Incumbents evaluate and recommend changes or additions to a department's computer systems using a substantial knowledge of information technology systems and methods as well as knowledge of departmental operations. Incumbents also perform specialized duties as required by the department to which they are assigned, such as administering LANs/WANs; developing Web sites; and writing database queries, designing and producing database reports, and evaluating, modifying, and maintaining departmental databases. Incumbents work with minimal technical support from other positions within the assigned department, and often serve as a department's principal contact with the County's central ITS staff, and with vendors of specialized software, related to overall systems' needs, design, and operations. NOTE: The work schedule for this position will depend upon the needs of the Department. Please select which vacancy location(s) you would like to be considered for current and for future vacancies. If you qualify for this position and pass the required selection steps, then your name will be sent to the hiring manager(s) of the vacancy location(s) where you have expressed that you are willing to work. The IDEAL CANDIDATE will have strong interpersonal skills, a high level of professionalism and:* Demonstrated proficiency in Microsoft Office Suite products (Word, Excel, Outlook, and PowerPoint).* Excellent oral and written communication skills and the ability to effectively interact with all levels of internal and external customers.* The ability to work well independently and as a team player while making positive contributions and assisting others as necessary.* The ability to effectively manage multiple situations occurring simultaneously, and be detail oriented while handling multiple projects with competing priorities and deadlines.* The ability to be open to change and new information, and adapt behavior and work methods in response to new information, changing conditions, and unexpected obstacles.* The ability to prepare and write clear and concise documents (e.g., memoranda, correspondence, etc.) and keep records organized accordingly.* Demonstrated ability to develop and maintain sound working relationships with people of diverse backgrounds and personalities.* Demonstrated ability to successfully handle difficult people and situations, and remain professional with the utmost level of tack, integrity and diplomacy.* The ability to earn and maintain the trust and respect of the Department's staff, peers, and external stakeholders.* Calm demeanor under all circumstances and the ability to handle high stress situations, thrive under pressure and adapt to change.* Ability to process, interpret and communicate technical information to internal and external clients.* Make informed decisions based on data and use metrics to evaluate success.* An impeccable character and the ability to exercise appropriate judgment in answering questions and releasing information; analyze probable impacts of projected consequences of decisions and/or recommendations. DEPARTMENTS with current Computer Systems Specialist II vacancies:* SHERIFF'S OFFICE: The men and women of the Santa Barbara County Sheriff's Office are proud to protect the people of this beautiful county. Our dedicated team of professionals uphold our five core values, integrity, caring, courage, fairness and service, in all that we do. To learn more about this department, please visit: https://www.sbsheriff.org/* SOCIAL SERVICES: The County's Department of Social Services provides protective and supportive services aimed at keeping individuals and families in our community safe, supported and self-sufficient. To learn more about this department, please visit: http://cosb.countyofsb.org/social_services/ Examples of Duties* Evaluates and resolves user problems; identifies and obtains appropriate resources for the resolution of complex problems; corrects routine problems by making minor repairs to computer equipment and/or entering specialized commands or data into systems; contacts appropriate resources for additional assistance. * Instructs computer system users in the use of computer equipment and of computer applications; answers questions and assists in resolving problems regarding the methods and procedures for using computer applications. * Coordinates installation of new hardware/software; installs, tests, and monitors the operation of computer hardware and software; configures hardware and software to meet departments' needs. * Evaluates needs for new and revised systems; identifies possible improvements in computer systems; makes recommendations for purchase of new information systems hardware and software; negotiates with vendors for services and products; oversees work of vendors. * Administers LANs/WANs; establishes procedures to back up data stored in computers and to maintain efficient operation of LANs/WANs; may serve as department computer access security officer. * Provides server support and maintenance; uses various utilities to trouble-shoot, repair, and check configuration of servers. * Adapts existing database software, spreadsheets, and other programs to best meet departmental or end user needs. * Establishes and maintains Internet and Intranet web sites and web pages; provides technical support in creating content areas; builds on-line forms and connects them to databases; provides technological solutions that can be applied to the ongoing development of a department's on-line presence; provides technical support for automating traditional processes; translates conceptual Web page designs into HTML or script templates. * Maintains various records and documentation for department computer systems; may write straightforward report generation programs or other simple computer code. * May serve as leadworker or provide direct or functional supervision over clerical and/or technical staff. Employment Standards In order to be considered for this position, applicants must provide detailed information on their application to demonstrate how they meet the employment standards (minimum qualifications) listed below:* Completion of training in the general principles of computerized applications, basic principles of computer programming and the use of computer applications that are similar to those currently used by the hiring department AND a minimum of two (2) years of experience in one or more of the following areas: A) Providing direct technical support to others using computer equipment for office applications on a local area or wide area network, including desktop configurations; hardware and software installation, maintenance, and troubleshooting; user access and problem-solving; Or, B) Adapting existing database software, spreadsheets, and other programs to best meet end user needs; Or, C) Developing and maintaining internet or intranet web sites; Or, 2. One year of experience as a Computer Systems Specialist I with the County of Santa Barbara; Or, 3. A combination of training, education, and experience equivalent to the employment standards listed above and that provides the required knowledge and abilities. Additional Qualifications: Possession of a valid California Class C Driver's License is required at the time of appointment. Incumbents may be required to travel throughout the county. Knowledge of: the functions and operations of computers, commercial computer software including database software, and of local area networks (LANs), including hardware/software installation; Web site layout, composition, design, and management; Web site authoring software, methods for creating dynamic content, and graphics applications commonly used in Web site development; general principles of office automation, and computer systems analysis; a variety of hardware, operating systems, and related software used by the hiring department. Ability to: analyze and resolve user needs and problems; interpret and apply information from technical manuals; communicate on technical issues with individuals with varying degrees of computer familiarity; instruct others in the use of computerized information systems; adapt existing database software, spreadsheets, and other programs to best meet departmental or end user needs; create and update Web sites to meet departmental needs; establish and maintain effective working relationships with department staff, information technology staff, and contractors; plan, organize, and prioritize the work of self and others; provide direct or functional supervision to other departmental staff. Supplemental Information Supplemental Information regarding potential requirements for some positions:* The ability to lift and carry items weighing up to 50 pounds; work in tight or awkward spaces, such as under desks, to move back and forth within and between office and equipment rooms.* Work on weekend or off hours and be on standby during peaks/special assignments.* Successfully complete a background check. Conditional Job Offer: Once a conditional offer of employment has been made, candidate will be required to successfully complete a background check, which includes a conviction history check, and satisfactory reference checks. Appointee will be subject to a post-offer medical evaluation or examination. The appointee must satisfactorily complete a probationary period of twelve (12) months. APPLICATION & SELECTION PROCESS:* Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.* Supplemental Questionnaire Ranking: Responses to the required supplemental questionnaire will be evaluated and scored. Candidates' final score and rank on the eligibility list will be determined by their responses to the supplemental questionnaire. This process may be eliminated if there are fewer than 11 qualified candidates. Candidates must receive a percentage score of at least 70 on the supplemental questionnaire to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive an email notice of their score on the exam(s) and exact duration of the employment list.* Personal History Questionnaire (PHQ). Once candidates are placed on the employment list, the candidates that have selected to be considered for the current vacant position in the Sheriff's Office will be emailed a notice with instructions on how to complete a PHQ and the deadline details.* Competency Assessment: The department will conduct selection interviews with top candidates. Prior to interviews, the top candidates may be required to complete a computerized competency assessment. Instructions on taking the computerized competency assessment and a deadline will be sent by email. BACKGROUND CHECK AND MEDICAL EVALUATION: Sheriff's Office, Public Defender and the Probation Department conduct a background investigation. Current or excessive use of drugs, sale of drugs, serious criminal history, or deception relating to employment history may bar employment. Other departments may require an extended background check including credit history; this is at the discretion of each department. The following process is only used for the Sheriff's Office and the Probation Department:* Personal History Questionnaire (PHQ). Once candidates are placed on the employment list, the candidates that have selected to be considered for these departments will be emailed a notice with instructions on how to complete a PHQ.* Polygraph Examination will be administered after a selection interview is given and you are advancing to the next step in the hiring process. The polygraph measures the accuracy of information given during the background investigation process. The Public Health Department (PHD) requires all employees working in direct contact with patients or clients in a high risk environment to comply with the PHD Employee Immunizations policy. This can be accomplished by providing documentation of immunizations, submitting laboratory immune titers demonstrating adequate immunity, or obtaining required vaccinations. A list of requirements, based on the specific program, will be sent at the time an offer letter is presented to the selected candidate(s) and initial documentation will be required at this time. REASONABLE ACCOMMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a doctor or a learning institution. Recruiters will correspond with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines. APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: Open Until Filled. Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com. In Santa Barbara, applications and job bulletins may be obtained at the Human Resources Department, 1226 Anacapa Street, from 8:00 AM to 5:00 PM. Applicants may use County computers at the Workforce Resource Centers to complete online applications and assessments at the following locations: Workforce Resource Center in Santa Barbara 130 East Ortega Blvd, Santa Barbara, CA (805) 568-1296 Hours: 8:00 AM - 5:00 PM; Monday through Friday Workforce Resource Center in Santa Maria 1410 South Broadway, Santa Maria, CA (805) 614-1550 Hours: 8:00 AM - 5:00 PM; Monday through Friday The County of Santa Barbara respects and values a diverse workforce and strongly promotes strategies and activities to recruit, develop and retain qualified persons of varied backgrounds, lifestyles, experiences and races. Alexandria White, Senior Human Resources Recruiter

Keywords: Santa Barbara County, CA, Santa Barbara , Computer Systems Specialist II, IT / Software / Systems , Santa Barbara, California

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