IT Service Desk Specialist - Tier 0
Company: Bay Systems Consulting Inc.
Location: Pasadena
Posted on: April 2, 2026
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Job Description:
Tier 0 IT Helpdesk Full Time On-site Pay: $21.25 per hour plus
benefits Location: Pasadena, CA - NASA JPLICE Overview /
Responsibilities Responsible for providing support to end-user
community on hardware, software and network related problems,
questions, and use. Provides resolutions to out of the ordinary
issues for users. If unable to diagnose problem, will work with
Help Desk Management to diagnose and resolve problem. Responds to
tier two and higher trouble tickets. Ensures problem ownership and
promotes end-user satisfaction. Closes activities of tickets
assigned. Performs other duties as assigned which may require
specific physical abilities. Requires Bachelor’s Degree (in
Computer Science or related field) or equivalent, and two to four
years of related experience in computer hardware, software,
networking systems, and in the set-up, configuration, use, and
troubleshooting of computer systems. Requirements Provides basic
application and/or hardware support to Service Desk callers.
Provides basic application and/or hardware support to Service Desk
callers. Such support is characterized by actions that include, at
a minimum, the following: answering calls; escalating calls to the
appropriate support team in the event they are unable to resolve;
create and maintain an incident ticket; ensuring and verifying
device functionality and service availability; provides callers
with solutions at least to the level provided in the Knowledge Base
(KB); provides support for more complex issues and/or subject
matter expertise on application software and/or hardware and may
include an escalation of the Service Desk (SD) call to other JPL IT
service providers. Education Requirements Bachelor's Degree (in
Computer Science or related field) and zero to two years of related
experience may be considered in lieu of additional years of
experience with a High School Diploma.
Keywords: Bay Systems Consulting Inc., Santa Barbara , IT Service Desk Specialist - Tier 0, IT / Software / Systems , Pasadena, California
