Geek Squad Advanced Repair Agent
Company: Best Buy
Location: Goleta
Posted on: May 28, 2023
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Job Description:
The Geek Squad Advanced Repair Agent identifies and offers
technology related, solution-based recommendations to solve
customer needs and ensure that no customer is left unserved. They
create and maintain a supportive environment for customers by
asking the right questions, listening carefully, taking detailed
notes and partnering with other team members. Agents diagnose
technology issues through various troubleshooting activities
including the use of specialty software. They are passionate about
technology and leverage their technical abilities to create
positive customer interactions by solving a variety of software and
hardware issues. At Best Buy, we are obsessed with building long
term relationships with our customers. Every team member should
feel empowered to deliver a world-class and unique experience based
on what each customer needs. Key Responsibilities Helps drive a
positive customer experience by building relationships, exhibiting
empathy, and providing solutions for their needs. Understands the
importance of the customer experience when performing diagnostic
discoveries, making recommendations, and protecting customer
devices both in-person and by phone. Establishes and maintains
consistent rhythms for timely followup and ensures deliverables are
met or exceeded. Partners with other team members to ensure
consistent and accurate documentation of customer requests and
repairs. Basic Qualifications 6+ months experience diagnosing,
troubleshooting, or repairing technology products Experience
actively using and learning about consumer electronics Strong
ability to prioritize and multi-task in a fast-paced environment
Ability to work a flexible schedule inclusive of holidays, nights
and weekends PDN-99253ce9-e047-449e-9525-1dae0dc4ddd6
Keywords: Best Buy, Santa Barbara , Geek Squad Advanced Repair Agent, IT / Software / Systems , Goleta, California
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