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PBX CORE Supervisor

Company: Rosewood Miramar Beach
Location: Santa Barbara
Posted on: November 25, 2022

Job Description:

Job Description

Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beachis looking for a PBX CORE Supervisor to join ourPBX CORE Team!


The PBX CORE Supervisor assumes responsibility for the execution of the CORE Department policies and procedures and manages the daily operations. Responsible for all aspects of the resort's reservation inquiries, such as Rooms, Spa & Dining requests, as well as ensuring all necessary paperwork and administration are processed and adhered to in a professional and courteous manner.

Essential Responsibilities

-Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
-Maintain positive guest relations at all times.
-Support department management in creating schedules, monitoring COREAgent's performance, and documenting and disciplinary actions.
-Resolve guest complaints, ensuring guest satisfaction.
-Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
-Maintain complete knowledge of the property and our amenities.
-Assist callers with a credit card, calling card, collect, overseas, and person-to-person calls.
-Allocate designated surcharges, long distance, and operator-assisted charges to correct guest room billing.
-Monitor telephone system problems and maintain a log of such.
-Document all guest complaints or problems; notify designated department/ personnel to resolve the situation; follow up to ensure completion and guest satisfaction.
-All other duties as required.

About Rosewood Miramar Beach

Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense-- spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space, including a 6,000-square-foot ballroom.

Competitive Benefits

-Life & Disability insurance
-Complimentary Room Nights

Connect with us


Keywords: Rosewood Miramar Beach, Santa Barbara , PBX CORE Supervisor, IT / Software / Systems , Santa Barbara, California

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