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Technical Support

Company: Impulse Advanced Communications
Location: Goleta
Posted on: November 20, 2022

Job Description:

Technical Support: TAC Agent

Technical Assistant Agents are part of a team that help supports customers with technical issues with their service.

Responsibilities:
--- Make Outbound calls for customer support
--- Respond to incoming email requests for customer support
--- Manage tickets in an internal ticket system
--- Work as part of the team to achieve daily and monthly performance goals formatting and completing trouble tickets for a timely resolution.
--- Regular and predictable on-site attendance is a requirement to perform essential functions of this position
--- The position is entry-level, and experience is preferred.
--- A phone interview will be done with candidates prior to an in-person interview. An in-person interview will also be required upon passing the telephone interview.

Qualifications:
--- A passionate problem-solving attitude
--- Desire to learn as much as possible about wide area networking and the internet
--- Must have technical experience with the Skills section.

Skills:Technical Experience preferred with networking fundamentals including but not limited to:
--- DSL, VOIP, Ethernet, wireless, email, switching, routing, IP addresses, patch panel, DEMARC, PING, trace routes
--- Must have proper phone etiquette and present themselves in a professional manner
--- Knowledge of the telecommunications industry
--- Ability to troubleshoot complex networking infrastructures

Education and/or Experience:
--- Technical Experience working with the above Skills - Preferred
--- College-level education - preferred
--- Basic knowledge of networking concepts
--- Previous experience providing customer support - Preferred

About Company:
We are enabling businesses to operate more effectively in a digital world. To drive this we need talented people who are energized by change, ready for challenges and want to make a difference.

To help people work better you need to know them, their business, and how they create value. We place our highest value on meaningful relationships, knowing our customers, and putting our expertise to work for them.

Impulse's Core Values are to "Throw a great party for our customers every day!"

Be Prepared - Prepare in advance and sweat the details.Know Your Guests - Learn about each of our guests and craft a unique experience.Have Fun - Enjoy what we do, who we get to do it with, and where we get to do it.Make Them Feel Good - Our guests will remember how we make them feel more than what we do for them.Adapt on the Fly - Minimize the impact of unexpected events; safeguard our guests' experience.

Keywords: Impulse Advanced Communications, Santa Barbara , Technical Support, IT / Software / Systems , Goleta, California

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