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Information Technology Manager

Company: Rosewood Miramar Beach
Location: Santa Barbara
Posted on: November 14, 2021

Job Description:

Job Description Begin Your Rosewood Journey We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Rosewood Miramar Beach is looking for an Information Technology Manager to join our Information & Technologies Team ! Overview Under the business supervision of the Senior Corporate Director - Property Technology and the Hotel/Resort Manager, and within the limits of Rosewood Hotel Group policies and procedures and local requirements, the position is responsible for the supervision of all members of the hotel Information Technology Department. The Information Technology Manager provides strategic leadership, functional guidance, and valuable insights to Operations Leader, Partner, Executive Committee, and Department Heads for optimal business decision; Will be responsible for the overall management and performance of IT systems within the hotel. Will implement the Rosewood Digital Business & Transformation strategy to support the company's strategic objectives; Establishing and executing a people strategy that will cultivate a high-performing technology team that will continue to evolve and stay relevant in the business and technology landscape. Information Technology Manager Essential Duties and Responsibilities: Creation and embracing the culture of business partnering by working with Managing Director/General Manager & the hotel's senior management team to deliver Oversight and Management of Rosewood Hotels Technology Services. Provide technology-enabled business leaders to our Hotels & Outlets Drive standardization in our property technology Capture, rationalize and champion evolving business requirements Be Local and Global - enable global projects, support, security Drive positive changes in user adoption, enablement & best practices Assist with transformation programs, hotel openings, focus groups Implement agreed strategies and associated plans Develop, maintain, and review the company project program in partnership with the Corporate Digital Business & Transformation senior management. Ensure projects are delivered on a schedule that meets the agreed objectives and business needs. Manage and review IT projects Be responsible for the management of IT and systems risk & compliance Lead the Digital Business & Transformation department and ensure that the staff is aligned with Rosewood's vision, mission, values, and strategic priorities. To communicate and provide recommendations to senior management in areas of IT expertise. Manage relationships withstrong business acumen & communication skills. Has the ability toinnovate,influence, and lead Hotel and Outlet managementand the Property Ownergroups through complicatedITprojects, planning, anddecisions. Ensure the continued, uninterrupted operation of the hotels and other business units, IT infrastructure and systems required for the company's services, secure from threats, and operating within agreed performance metrics Plan and manage the departmental budget and the IT capital expenditure program for the hotel in partnership with the Director, Finance Business Partner Implement a continuous measurement, review, audit, and benchmarking process to monitor the security, capacity, and performance of systems. Regularly review, monitor, audit & report on user access and permissions to hotel & corporate systems and assets. Monitor Service Level Agreements (SLA) for local systems/vendors. Monitor and Report performance on centrally agreed SLA's for the business units. Work with the Corporate Digital Business & Transformation senior management to plan schedules and priorities and respond to major issues. Identify opportunities for cost-effective investment of financial resources in IT systems, including staffing, sourcing, and purchasing. Facilitate consultation with stakeholders to define business systems requirements for new technology implementations. Other duties, responsibilities, and projects as may be assigned. Other Standard Responsibilities Self-Reporting of local IT support tickets to enable enterprise analytics of asset performance Meets targets for system maintenance, problem resolution, and system uptime. Works within pre-set budgetary limits. Works to the highest level of integrity and transparency Strong interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams, negotiate for resources, and influence stakeholders Identifies the need for upgrades, system configurations in a timely manner Understands Information security and compliance-related actions within the hotel environment and ensures its implementation within the hotel. Reviews policies and manuals related to the division/department and communicates with the Senior Corporate Director for any updates or modifications needed. Ensure compliance for consistency across the group and is responsible for the rollout and implementation in their property/other hotels under their purview. Is a "brand ambassador" always and ensures brand integrity and clarity are always maintained. Models the company's culture, vision, mission, and core values always. People and Talent Management Work within the Rosewood Hotel Group's Talent and Culture Management System to ensure the departmental performance of employees is productive. Duties include: Operate efficiently and optimize staffing levels Plan for future staffing needs (Succession Planning) Recruit in line with company guidelines Prepare detailed orientation programs for new employees Maintain a comprehensive, current, and guest-focused set of departmental standards and procedures and oversee their implementation Ensure training needs analysis of your departmental employees is carried out and training programs are designed and implemented to meet needs. Deliver training Actively work at developing your direct reports and identify high potentials. Conduct probation and formal performance appraisal in line with company guidelines Coach, counsel, and discipline employees, providing constructive feedback to enhance performance Approve leave requests after considering peaks and troughs in the business Regularly communicate with employees to maintain positive relationships Dual Reporting Responsibilities The Information Technology Manager's dual reporting responsibilities could potentially give rise to a situation where there is a conflict in the property technology leader's responsibilities. Such a situation can usually be resolved by referring to the Company's Policy and Procedures Manuals and/or HMA documents. In the event that the manuals/documents are not specific or applicable, and the RVP Hotel Operations and the Senior Corporate Director - Property Technology are not able to come to a mutually satisfactory agreement, the Chief Information Officer - Global should be consulted. Performs other similar or related duties as necessary. About Rosewood Miramar Beach Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense-- spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space, including a 6,000-square-foot ballroom. Competitive Benefits Medical Dental Vision Life & Disability Insurance 401K Complimentary Room Nights Connect with us LinkedIn: Facebook: Instagram:

Keywords: Rosewood Miramar Beach, Santa Barbara , Information Technology Manager, IT / Software / Systems , Santa Barbara, California

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