Help Desk Supervisor / Tier 3 Support

Company: Strategic IT Staffing
Location: Santa Barbara
Posted on: March 15, 2020

Job Description:

Help Desk Supervisor Tier 3 Support Contract-to-hire position Santa Barbara, CA Competitive hourly rate and benefits Your role As our Help Desk Supervisor Tier 3 level support, you will provide desktop administration services, support to escalated issues, and advanced troubleshooting methods when first and second tier support services need support. You will also act as the teamrsquos supervisor. This included mentoring with IT knowledge, troubleshooting skills, customer service skills and best practices, and measuring metrics and operational standards for improvement. You will be the main point of contact for our support services team and lead heavily in both hands-on and mentoringsupport approaches. What we are looking for -At least 5 yearsrsquo experience in Help Desk support -2 or more yearsrsquo experience (formally or informally) supervising help desk support staff -Experience with metrics management and reporting for technical support performance -Advanced level of skill in desktop environment troubleshooting such as Windows OS, office hardware, software and basic networking configurations -Ability to perform Active Directory configurations (password resets, enabledisable accounts, etc.) -Ability to closely follow rules and regulations created by the department -Valid Driverrsquos license and reliable transportation (local travel on occasion may be required) -Experience with ServiceNow is highly desired

Keywords: Strategic IT Staffing, Santa Barbara , Help Desk Supervisor / Tier 3 Support, IT / Software / Systems , Santa Barbara, California