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Customer Service Associate

Company: Strand Products
Location: Santa Barbara
Posted on: April 14, 2019

Job Description:

This is an opportunity to be part of something great - the exciting growth of a small employee owned manufacturing firm! We are looking for a long term, full time Customer Service and Administrative Associate eager to join our team.
This well qualified candidate will report to the Key Account Manager and provide effective customer service as well as administrative support by communicating effectively with customers and team members. We are looking for someone professional, results oriented and driven to succeed through continual improvement.

Summary

You will collect and enter data in our systems and assist with customer communication portals to ensure on-time delivery and order fulfillment rates. You will assist our team by providing other administrative tasks ensuring the efficient operation of the office.

Responsibilities

Order entry:

--- Enter orders into the MRP system - verify accuracy of part numbers and revisions on PO
--- Verify Sales Orders fields (ship method, date, sales person, product class code)
--- Process customer orders, acknowledgments and changes via customer portals
--- Maintain customer PO records

Customer service:

--- Provide timely and accurate information to incoming customer order status and product knowledge requests
--- Review of open order status, and reporting to Key Account Manager
--- Process customer sample requests
--- Manage customer service accounts and files
--- Assist with customer satisfaction surveys

General administration:

--- Answer phones
--- Assist in other administrative and clerical tasks as needed

Knowledge

--- Proven customer service experience: knowledge of principles and processes for customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
--- Microsoft Office and Excel

Skills and Abilities

--- Great attention to detail
--- Professional, self -motivated team player
--- Professional phone and email etiquette
--- Strong active listening and communication skills
--- Problem solving and critical thinking skills
--- Service oriented person
--- High level of English grammar and composition
--- Strong work ethic with the ability to multi-task and adapt in a fast- paced environment

Education Requirements

High School diploma or general education degree (GED) required
Prior customer service experience is required

Benefits Offered

We offer a comprehensive benefits package including ownership, health insurance, dental, vision, long
term disability, life insurance, paid holidays, gym membership, and up to 3 weeks paid time off per year.

Keywords: Strand Products, Santa Barbara , Customer Service Associate, Hospitality & Tourism , Santa Barbara, California

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