Operations Lead
Company: BevMo!
Location: Goleta
Posted on: March 20, 2023
Job Description:
General Summary: The Operations Lead (OL) reports to the Omni
Store Manager (OSM) and is responsible for driving a positive
customer experience and all workflow related to assigned area of
responsibility (AOR) including, but not limited to, sales, customer
experience, merchandising, product flow, pricing, and inventory
management. Leads and directs workload of Omni Associates in AOR
and partners with the OSM and Assistant Omni Store Manager on
company initiatives . The OL is responsible for ensuring order
accuracy and fast, efficient delivery to our customers through all
e-commerce platforms. Key Roles and Responsibilities:
- Model company values in all actions, communication and
decision-making
- Provide direction, support, and ongoing feedback to Omni
Associates
- Assist in conducting observation and coaching of Omni
Associates
- Consistently create a positive customer experience through the
utilization of the sales and customer service programs
- Assist with all Omni operations and assume responsibility for
assigned category or Area of Responsibility (AOR).
- Execute:
- E-commerce standard operating procedures (SOP)
- V isual and merchandising standards for retail operations
- Pricing, signage, and displays accurately
- Merchandising direction, customer campaigns, and sales
promotions
- Contribute to the monitoring and management of controllable
expenses
- Regularly communicate with the Omni Store Manager to discuss
strengths, opportunities, and trends in business
- Ensure departmental responsibilities are prioritized and
executed as outlined in the Area of Responsibility (AOR)
guidelines
- Support the Leader on Duty (LOD) Program to ensure Omni
Associates are providing exceptional customer service
- Ensure the team operates in accordance with company policies
and procedures
- Ensure the team follows federal, state, and local regulations,
including ABC, Food Handling and Weights and Measures
regulations
- Perform other duties as directed by management Gopuff/Bevmo!
pays employees based on market pricing and pay may vary depending
on your location. Compensation for U.S. locations is based on a
cost of labor index for that geographic area. Washington &
California USD $14.25-$21.00 hourly rate The salary range above
reflects what we'd reasonably expect to pay candidates. A
candidate's starting pay will be determined based on job-related
skills, experience, qualifications, work location, and market
conditions. These ranges may be modified in the future. For
additional information on this role's compensation package, please
reach out to the designated recruiter for this role.
Keywords: BevMo!, Santa Barbara , Operations Lead, Hospitality & Tourism , Goleta, California
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