-Maintain complete knowledge of and comply with all departmental
policies, service procedures, and standards.
-Ensure that standards are maintained at a superior level on a
-Maintain complete knowledge of correct maintenance and use of
equipment. Use equipment only as intended
-Anticipate guests' needs, respond promptly, and acknowledge all
guests, however busy and at whatever time of day.
-Maintain positive guest relations at all times.
-Resolve guest complaints, ensuring guest satisfaction.
-Monitor and maintain cleanliness, sanitation, and organization of
assigned work areas.
-Maintain complete knowledge of all hotel features/services, hours
of operation, all hotel restaurant food concepts, menu price range,
dress code, and ambiance, all hotel room types, numbers/names,
layout, appointments, amenities, and locations, all hotel room
rates, special packages and promotions, daily house count and
expected arrivals/departures (particularly VIPs), scheduled daily
group activities, names, and location of meeting/banquet rooms,
local events, attractions, holiday schedules.
-Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
-Meet with Supervisor/departing Concierge to review business status
and follow-up actions.
-Access all functions of a computer system in accordance with
-Set up a workstation with necessary supplies; maintain cleanliness
-Legibly complete requisition for additional supplies/materials and
submit to Manager.
-Maintain updated resource materials on all vendors and information
to accommodate guest requests.
-Review designated in-house guest list and be familiar with guests'
names and room locations.
-Answer department telephone using correct salutations and
-Accommodate all guest requests expediently and courteously. Follow
up with designated hotel personnel to ensure completion of the
-Coordinate guest requests with designated vendors which may
include: Room accommodations, Airline reservations, changes,
cancellations, Transportation from hotel to airport and return,
Bus/train transportation, Limousine reservations, Car rentals, car
repair and servicing, Charter flights/rentals, Babysitting
services, Banking/financial services, Business center services/fax
or telex services/mailing and delivery services, Interpretation
services, Notary services, Restaurant reservations, nightclub
activities, Dry cleaning, laundry, alterations, repairs,Sporting
events, golf facilities, sport, and athletic activities/rentals,
outdoor activities, health club facilities, Formal wear rentals,
Flowers, Salon appointments, Shoe shines, Shopping services,
Movie/theater/attraction tickets, Sightseeing tours, Medical
services, Religious services
-Legibly document all pertinent information in guest request
log(s). Monitor and update logbook(s) throughout the shift.
-Place orders for amenities and coordinate delivery of amenities to
designated guest rooms.
-Legibly complete confirmation cards and deliver to the guest upon
completion of each arrangement coordinated for the guest.
-Relay accurate directions to guests' desired destination within
the local area and distribute maps with highlighted routes.
-Compile weekly City Events Sheet detailing special activities and
events within the local area; distribute to all departments.
-Inspect blocked VIP rooms, using the checklist, prior to guest
arrival; rectify any deficiencies.
-All other duties as required.
About Rosewood Miramar Beach
Rosewood Miramar Beach features 161 ultra-luxury guestrooms across
16 acres, including a glamorous Presidential Residence, a Bridal
Suite, and multi-bedroom family bungalows nestled among rolling
lawns and mature landscaping. Guests are treated to estate-style
service, entirely personalized to complement their every need.
Amenities include an oceanside bar and restaurant with an outdoor
terrace, a signature restaurant, two swimming pools, a Sense - spa,
a state-of-the-art fitness center, a beach club, and a screening
room. In addition, the resort offers 12,000 square feet of indoor
and outdoor event space including a 6,000-square-foot ballroom.
-Life Insurance and AD&D
-Short Term and Long-Term Disability
-Complimentary Room Nights
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