Housekeeping Supervisor
Company: Mar Monte Hotel - In the Unbound Collection by Hya
Location: Santa Barbara
Posted on: September 13, 2022
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Job Description:
Overview
Our mission is to provide a creative approach to hospitality,
creating unforgettable experiences fueled by culture for our guests
and community - our guests will always leave feeling inspired.
We bring the Santa Barbara experience to life by embracing and
empowering our diverse team, partners, and guests both visiting and
locals alike. The Associate experience is the heartbeat of the Mar
Monte experience and embodies our true brand promise.
Boundless Curiosity: Life is richer with moments we don't expect.
Our team is equally as curious about guests, and provide
thoughtful, individualized service.
Place of Belonging: The warm Southern California hospitality leaves
guests feeling pampered and celebrated.
Effortless Flow : Similar to the nature around you, each space is
designed for the senses and our service will bring that to
life.
Responsibilities
- Supervise the housekeeping staff; providing open communication,
training, coaching and counseling and providing performance
feedback to ensure maximum efficiency.
- Interview, hire, train, recommend performance evaluations,
resolve problems, provide open communication and recommend
discipline and/or termination when appropriate.
- Supervise and inspect the cleaning of the guest rooms, turndown
service, public areas and back of the house; ensure compliance with
accident/loss prevention programs, health/sanitation standards and
regulations to achieve a high level of cleanliness and guest
satisfaction.
- Issue assignments to staff reviewing special requests and areas
of concentration to ensure a smooth flow of the housekeeping
operation.
- Issue supplies/goods to staff at beginning of shift in order to
control inventory and ensure proper supplies are available while
controlling expenses.
- Respond to guest requests, concerns and problems to ensure guest
satisfaction.
- Log items into the Lost and Found and answer inquires to maintain
controls and ensure guest satisfaction.
- Implement emergency training and procedures to ensure appropriate
protection of the hotel, guests, staff and company assets.
- Comply with attendance rules and be available to work on a
regular basis.
- Perform any other job related duties as assigned.
- Maintain the building to ensure safe and clean experience for
hotel guests, associates and vendors. Provide Housekeeping Team
direction and support.
About Us
Mar Monte Hotel is your gateway to the American Riviera. Just
minutes from Santa Barbara's downtown, the hotel is located on
Cabrillo Boulevard, across from East Beach and the Pacific Ocean.
Across the road from East Beach along the Pacific Ocean, this
polished hotel with a 1930s Spanish Colonial vibe is 1 mile from
Stearns Wharf and 3 miles from the Santa Barbara Museum of Art.Our
employees enjoy hotel and F&B discounts throughout the world of
Hyatt and HEI, various Bonus/Incentive and Recognition Programs,
plus - working alongside beautiful, ocean front views. Apply today
to join our team!Don't meet every single requirement of this job?
Studies have shown that women and people of color are less likely
to apply to jobs unless they meet every single qualification. At
HEI we are dedicated to building a diverse and inclusive workplace,
so if you're excited about this role but your experience doesn't
align perfectly with every qualification in the job description, we
encourage you to still send in your information. You may be the
perfect candidate for this or for other roles within our
organization!We value U.S. military experience and invite all
qualified military candidates to apply.
Keywords: Mar Monte Hotel - In the Unbound Collection by Hya, Santa Barbara , Housekeeping Supervisor, Hospitality & Tourism , Santa Barbara, California
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