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Housekeeping Supervisor

Company: Mar Monte Hotel - In the Unbound Collection by Hya
Location: Santa Barbara
Posted on: September 13, 2022

Job Description:

Overview

Our mission is to provide a creative approach to hospitality, creating unforgettable experiences fueled by culture for our guests and community - our guests will always leave feeling inspired.

We bring the Santa Barbara experience to life by embracing and empowering our diverse team, partners, and guests both visiting and locals alike. The Associate experience is the heartbeat of the Mar Monte experience and embodies our true brand promise.

Boundless Curiosity: Life is richer with moments we don't expect. Our team is equally as curious about guests, and provide thoughtful, individualized service.
Place of Belonging: The warm Southern California hospitality leaves guests feeling pampered and celebrated.
Effortless Flow : Similar to the nature around you, each space is designed for the senses and our service will bring that to life.
Responsibilities


- Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
- Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
- Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support.
About Us

Mar Monte Hotel is your gateway to the American Riviera. Just minutes from Santa Barbara's downtown, the hotel is located on Cabrillo Boulevard, across from East Beach and the Pacific Ocean. Across the road from East Beach along the Pacific Ocean, this polished hotel with a 1930s Spanish Colonial vibe is 1 mile from Stearns Wharf and 3 miles from the Santa Barbara Museum of Art.Our employees enjoy hotel and F&B discounts throughout the world of Hyatt and HEI, various Bonus/Incentive and Recognition Programs, plus - working alongside beautiful, ocean front views. Apply today to join our team!Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.

Keywords: Mar Monte Hotel - In the Unbound Collection by Hya, Santa Barbara , Housekeeping Supervisor, Hospitality & Tourism , Santa Barbara, California

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