Assistant Director of Event & Banquets
Company: Rosewood Miramar Beach
Location: Santa Barbara
Posted on: June 18, 2022
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Job Description:
Job Description Begin Your Rosewood Journey We believe that life
is made of many journeys: inspiration, wonderment, curiosity, or
the simple joy of discovering something new every day. If you share
the same sentiment, then this opportunity is for you. Rosewood
Miramar Beach is looking for an Assistant Director of Event&
Banquets to join our Eventand BanquetsTeam ! Overview The Assistant
Director of Banquet and Events is responsiblefor managing all
aspects of the B&E department by hotel standards. Coordinates
details and menus for clients' functions and maintains budgeted
revenues through solicitation of business while controlling
expenditures. Directs, implements, and maintains a management
philosophy that serves as a guide to B&E associates. Essential
Duties and Responsibilities Maintain complete knowledge of and
comply with departmental policies, service procedures, and
standards. Ensure that standards are maintained at a superior level
daily. Maintain complete knowledge of and comply with all
hotel/departmental policies and procedures, ensuring that Catering
associates are informed. Liaise daily with B&E associates to
review business status, schedules, priority assignments, bookings,
and all information pertinent to the department operation. Direct
and monitor the performance of B&E associates, ensuring that
all procedures are followed; correct any deficiencies with
respective personnel. Ensure that B&E offices are kept
organized and clean. Review the handovers from the previous day's
functions; follow up on any problems noted and file. Review Banquet
sales for the previous day; resolve discrepancies with Accounting;
track revenue against budget. Review Banquet checks for the
previous day's functions; ensure accuracy of charges and presence
of guest signature; resolve discrepancies. Establish a departmental
manual identifying all policies relevant to booking functions with
separate charges. Ensure that B&E associates are knowledgeable
of such: Function room capacities and various setups Blocking space
(definite/tentative) Use of all forms Menus and pricing Guarantee
policy Cancellation policy Payment policy Room rental charges
Corkage fees Food handling policy Service charges Coatroom policy
Miscellaneous pricing (floral, entertainment, etc.)
Shipping/receiving policies Lost and found a policy Ensure that
B&E associates are familiar with Banquet service standards to
sell the facilities better. Ensure client files are kept organized
and current with all required information. Ensure that all incoming
calls are answered with proper greetings and telephone etiquette
within three rings. Monitor response time to messages, ensuring
that all messages are returned promptly. Meet with clients to work
out the details of their functions. Escort clients through the
property and highlight features of the facility and available
services. Suggestively sell items, such as cocktails, etc Liaise
with the Executive Chef or Banquet Chef to plan special requests
for clients and special event menus Ensure that all definite
functions are detailed accurately on Banquet Event Orders Review
estimated guarantees and ensure that firm guarantees are obtained
by appropriate business days before the scheduled function Monitor
the Daily with the list of events, making sure that all information
is correct and any areas that may need assistance (i.e. Lobby duty)
Monitor changes to Banquet Event Orders; ensure that accurate
information is communicated to respective departments on a timely
basis to best serve the client; resolve discrepancies with catering
associates. Identify groupsthat do not have scheduled functions and
communicate such to outlets to help them anticipate expected
business levels. Prepare and present at weekly OnTrack meetings,
coming prepared with all information ahead of time and ready to
discuss any discrepancies, exceptional circumstances, or any other
areas that need explanation and fixing. Ensure that all Banquet
checks are closed on the appropriate day for reporting accuracy
Check function room setups before guest arrival, ensuring all
details agree with the client's requirements and hotel standards;
ensure respective personnel correct deficiencies. Meet with the
Chef before function time to verify arrangements and observe the
food presentation quality. Assist in plating up meals as requested;
ensure that standards are met. Welcome group contact upon arrival
at function and ensure guest satisfaction. Check that functions are
adequately staffed to provide the required standard of service;
ensure that associates are well-groomed. Assist in supervising the
service of functions, ensuring guest satisfaction. Monitor, handle
and process all billing/payment procedures according to Accounting
standards. Monitor guest reactions and confer with service
associates to ensure guest satisfaction. Anticipate guests' needs,
respond promptly, and acknowledge all guests, however busy and at
whatever time of day. Promote positive guest relations at all
times. Be familiar with all hotel services/features and local
attractions/activities to respond accurately to any guest inquiry.
Monitor and handle guest complaints and ensure guest satisfaction.
Creating a Glitch when appropriate. Attend and assist in conducting
weekly B.E.O. review meetings; resolve any discrepancies. Attend
designated meetings, menu, and wine tastings. Conduct ongoing
training with existing associates. Provide feedback to B&E
associates on their performance; handle disciplinary problems and
counsel employees according to hotel standards. Foster and promote
a cooperative working climate, maximizing productivity and employee
morale. Prepare weekly work schedules by staffing guidelines and
labor forecasts; adjust schedules throughout the shift to meet the
business demands. Prepare and submit daily/weekly payroll records.
Attend all training and meetings as needed. Assist other
departments when there is a need or an opportunity. Communicate
between departments and the hotel about important B&E movements
or information. Create and maintain food & beverage presentations
in compliance with Rosewood B&E standards and a sense of place,
continually evolving with new trends. All other duties as required.
About Rosewood Miramar Beach Rosewood Miramar Beach features 161
ultra-luxury guestrooms across 16 acres, including a glamorous
Presidential Residence, a Bridal Suite, and multi-bedroom family
bungalows nestled among rolling lawns and mature landscaping.
Guests are treated to estate-style service, entirely personalized
to complement their every need. Amenities include an oceanside bar
and restaurant with an outdoor terrace, a signature restaurant, two
swimming pools, a Sense-- spa, a state-of-the-art fitness center, a
beach club, and a screening room. In addition, the resort offers
12,000 square feet of indoor and outdoor event space, including a
6,000-square-foot ballroom. Competitive Benefits Medical, Dental,
Vision, Disability, Life Insurance, and Retirement benefits Robust
PTO program Complimentary Room Nights We encourage personal and
professional growth and offer many global talent development
opportunities to allow our Associates to continue the Rosewood
Journey Connect with us LinkedIn:
https://www.linkedin.com/company/rosewood-hotels-&-resorts
Facebook: https://www.facebook.com/RosewoodMiramar Instagram:
https://www.instagram.com/rosewoodmiramar...
Keywords: Rosewood Miramar Beach, Santa Barbara , Assistant Director of Event & Banquets, Hospitality & Tourism , Santa Barbara, California
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