Assistant Director of Event & Banquets

Company: Rosewood Miramar Beach
Location: Santa Barbara
Posted on: June 18, 2022

Job Description:

Job Description Begin Your Rosewood Journey We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Rosewood Miramar Beach is looking for an Assistant Director of Event& Banquets to join our Eventand BanquetsTeam ! Overview The Assistant Director of Banquet and Events is responsiblefor managing all aspects of the B&E department by hotel standards. Coordinates details and menus for clients' functions and maintains budgeted revenues through solicitation of business while controlling expenditures. Directs, implements, and maintains a management philosophy that serves as a guide to B&E associates. Essential Duties and Responsibilities Maintain complete knowledge of and comply with departmental policies, service procedures, and standards. Ensure that standards are maintained at a superior level daily. Maintain complete knowledge of and comply with all hotel/departmental policies and procedures, ensuring that Catering associates are informed. Liaise daily with B&E associates to review business status, schedules, priority assignments, bookings, and all information pertinent to the department operation. Direct and monitor the performance of B&E associates, ensuring that all procedures are followed; correct any deficiencies with respective personnel. Ensure that B&E offices are kept organized and clean. Review the handovers from the previous day's functions; follow up on any problems noted and file. Review Banquet sales for the previous day; resolve discrepancies with Accounting; track revenue against budget. Review Banquet checks for the previous day's functions; ensure accuracy of charges and presence of guest signature; resolve discrepancies. Establish a departmental manual identifying all policies relevant to booking functions with separate charges. Ensure that B&E associates are knowledgeable of such: Function room capacities and various setups Blocking space (definite/tentative) Use of all forms Menus and pricing Guarantee policy Cancellation policy Payment policy Room rental charges Corkage fees Food handling policy Service charges Coatroom policy Miscellaneous pricing (floral, entertainment, etc.) Shipping/receiving policies Lost and found a policy Ensure that B&E associates are familiar with Banquet service standards to sell the facilities better. Ensure client files are kept organized and current with all required information. Ensure that all incoming calls are answered with proper greetings and telephone etiquette within three rings. Monitor response time to messages, ensuring that all messages are returned promptly. Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of the facility and available services. Suggestively sell items, such as cocktails, etc Liaise with the Executive Chef or Banquet Chef to plan special requests for clients and special event menus Ensure that all definite functions are detailed accurately on Banquet Event Orders Review estimated guarantees and ensure that firm guarantees are obtained by appropriate business days before the scheduled function Monitor the Daily with the list of events, making sure that all information is correct and any areas that may need assistance (i.e. Lobby duty) Monitor changes to Banquet Event Orders; ensure that accurate information is communicated to respective departments on a timely basis to best serve the client; resolve discrepancies with catering associates. Identify groupsthat do not have scheduled functions and communicate such to outlets to help them anticipate expected business levels. Prepare and present at weekly OnTrack meetings, coming prepared with all information ahead of time and ready to discuss any discrepancies, exceptional circumstances, or any other areas that need explanation and fixing. Ensure that all Banquet checks are closed on the appropriate day for reporting accuracy Check function room setups before guest arrival, ensuring all details agree with the client's requirements and hotel standards; ensure respective personnel correct deficiencies. Meet with the Chef before function time to verify arrangements and observe the food presentation quality. Assist in plating up meals as requested; ensure that standards are met. Welcome group contact upon arrival at function and ensure guest satisfaction. Check that functions are adequately staffed to provide the required standard of service; ensure that associates are well-groomed. Assist in supervising the service of functions, ensuring guest satisfaction. Monitor, handle and process all billing/payment procedures according to Accounting standards. Monitor guest reactions and confer with service associates to ensure guest satisfaction. Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day. Promote positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. Monitor and handle guest complaints and ensure guest satisfaction. Creating a Glitch when appropriate. Attend and assist in conducting weekly B.E.O. review meetings; resolve any discrepancies. Attend designated meetings, menu, and wine tastings. Conduct ongoing training with existing associates. Provide feedback to B&E associates on their performance; handle disciplinary problems and counsel employees according to hotel standards. Foster and promote a cooperative working climate, maximizing productivity and employee morale. Prepare weekly work schedules by staffing guidelines and labor forecasts; adjust schedules throughout the shift to meet the business demands. Prepare and submit daily/weekly payroll records. Attend all training and meetings as needed. Assist other departments when there is a need or an opportunity. Communicate between departments and the hotel about important B&E movements or information. Create and maintain food & beverage presentations in compliance with Rosewood B&E standards and a sense of place, continually evolving with new trends. All other duties as required. About Rosewood Miramar Beach Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense-- spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space, including a 6,000-square-foot ballroom. Competitive Benefits Medical, Dental, Vision, Disability, Life Insurance, and Retirement benefits Robust PTO program Complimentary Room Nights We encourage personal and professional growth and offer many global talent development opportunities to allow our Associates to continue the Rosewood Journey Connect with us LinkedIn: https://www.linkedin.com/company/rosewood-hotels-&-resorts Facebook: https://www.facebook.com/RosewoodMiramar Instagram: https://www.instagram.com/rosewoodmiramar...

Keywords: Rosewood Miramar Beach, Santa Barbara , Assistant Director of Event & Banquets, Hospitality & Tourism , Santa Barbara, California