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Customer Service Specialist

Company: Bragg Live Food Products, LLC
Location: Santa Barbara
Posted on: January 13, 2022

Job Description:

Title: - - - - - - - - - - - - - - Customer Service Representative
Classification: Non Exempt, Full Time
Reports to: - - - - Customer Service Manager

Summary of Responsibilities: This position is responsible for establishing and maintaining sustainable relationships with customers in Domestic, International and Canadian markets, freight brokers and brokers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met.

Essential Responsibilities and Duties:
Maintains appropriate interpersonal relationships with employees, peers, and consumers.
Develops and maintains direct working relationships with Buyers, Brokers and Freight companies in all aspects of business.
Manages customer purchase orders, confirming correct pricing, promotions, lead time are accurate while monitoring and ensuring purchase orders are shipped and delivered on time.
Works with the Shipping Department to monitor Sample Requests from the Sales Team after processing requested fulfillment orders through Sage.
Communicates with Sales Team with regard account sales, pricing, promotions, shipping, product issues, product availability, and account set-up.
Works closely with the Supply Chain function confirming product availability.
Assists with transportation issues related to dock appointment scheduling/entanglements.
Understands the company's sales and logistic process and communicates proactively with the customers to keep them abreast of major production/logistics issues and possible changes in delivery schedules.
Assists Accounting Department on deductions regarding freight claims.
Acknowledges and appropriately greets and assists every customer in a timely manner.
Manages telephone calls professionally, efficiently and with good communication skills.
Attends to customer questions, complaints and concerns immediately, and facilitates satisfactory resolution.
Coordinates with IT, Finance, Accounting, Quality Assurance, Marketing, and Sales teams on various projects regarding customer satisfaction, etc.
Checks and reviews voicemail and the customer service specific inbox for emails throughout the day and process, reply, or research as needed.
Participates in proactive team efforts to achieve departmental and company goals.
Perform other duties as assigned.

Skills

Ability to be a team player
Ability to simplify complex ideas for others
Strong Initiative and Leadership Skills
Strong Decision Making and Problem-Solving Skills
Excellent Oral and Written Communication Skills
Computer Software Knowledge, MS Office
Strong understanding of issues confronting fast moving, consumer packaged goods enterprise.
Prior experience in customer service within a busy sales environment including familiarity of Distributors and Retailers.
Experience with EDI, Customer Portals, and Logistics

Education/Experience:
Associate degree (AA) in Business Management, Project Management, Marketing or other related field from a two-year college or technical school.

Preferred but not required experience in managing Domestic, International and Canadian accounts on a customer service level.

Keywords: Bragg Live Food Products, LLC, Santa Barbara , Customer Service Specialist, Hospitality & Tourism , Santa Barbara, California

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