Housekeeping Assistant Director - The Ritz-Carlton Bacara Santa Barbara - (21086708)
Company: Marriott International, Inc.
Location: Santa Barbara
Posted on: November 22, 2021
Live Fully at Marriott International #1 Leader in
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
The Ritz-Carlton Bacara Santa Barbara located at 8301 Hollister
Avenue, Santa Barbara, CA is hiring a Housekeeping Assistant
Assists in managing housekeeping functions and staff on a daily
basis to ensure property guest rooms, public space and employee
areas are clean and well maintained. Directs and works with team to
successfully execute all housekeeping operations. Position focuses
on ensuring guest and employee satisfaction and achieving the
operating budget. Responsible for inspecting areas of
responsibilities and following up with a plan for improving
Education and Experience
High school diploma or GED; 2 years experience in housekeeping or
related professional area.
2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
no work experience required.
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
Reviews staffing levels to ensure the guest service, operational
needs and financial objectives are met.
Obtains list of rooms to be cleaned immediately and list of
prospective check-outs or discharges to prepare work
Inventories stock to ensure adequate supplies.
Supervises an effective inspection program for all guestrooms and
Understands the impact of departments operations on the overall
property financial goals and objectives and manages to achieve or
exceed budgeted goals.
Ensures all employees have proper supplies, equipment and
Communicates areas that need attention to staff and follows up to
Supervises daily housekeeping shift operations and ensures
compliance with all housekeeping policies, standards and
Participates in departmental meetings and continually communicates
a clear and consistent message regarding the departmental goals to
produce desired results.
Conducting Human Resources Activities
Uses all available on the job training tools to train new room
attendants and provide follow-up training as necessary.
Establishes and maintains open, collaborative relationships with
employees and ensures employees do the same with them.
Schedule employees to business demands and for tracks employee time
Ensures employees understand expectations and parameters.
Ensures property policies are administered fairly and consistently,
disciplinary procedures and documentation are completed according
Observes service behaviors of employees and provides feedback to
Ensures employee recognition is taking place on all shifts.
Solicits employee feedback, utilizes an open door policy, and
reviews employee satisfaction results to identify and address
employee problems or concerns.
Participates in employee progressive discipline procedures.
Review employee satsifaction results.
Participates in interviewing and hiring of team members with the
Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Participates in the development and implementation of corrective
action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and
focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
Apply now at:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc. and Great Places
to Work Institute, among others.
Chat, engage and follow us on social media. - Facebook - Twitter -
LinkedIn - Instagram
Visit marriott.com/careers to learn more about our workplace
culture and career opportunities.
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott International, Inc., Santa Barbara , Housekeeping Assistant Director - The Ritz-Carlton Bacara Santa Barbara - (21086708), Hospitality & Tourism , Santa Barbara, California
Didn't find what you're looking for? Search again!