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Housekeeping Coordinator

Company: Rosewood Miramar Beach
Location: Santa Barbara
Posted on: November 12, 2021

Job Description:

Job Description

Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach is looking for a Housekeeping Coordinator to join the Housekeeping Team!

Overview

You will be assisting management with all aspects of the housekeeping department, in accordance with hotel standards. You will assist in directing, implementing, and maintaining a service and management philosophy that serves as a guide to respective staff. Must have a flexible schedule. To be responsible for assisting in the overall management of the Housekeeping Department, with a focus on continuous improvement within the department and hotel. To play a support role in ensuring the implementation of the hotel's service standards are in line with policies and procedures.

About Rosewood Miramar Beach

Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense-- spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.

Job Summary

Responsibilities include but are not limited to providing clerical, secretarial, and administrative support for the Housekeeping and Engineering Departments, including dictation, typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining manager files and departmental records/logs. Will accept, log, and distribute maintenance request calls.

Essential Duties and Responsibilities


-Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
-Anticipate guests and residents' needs, respond promptly, and acknowledge all guests and residents, however busy and at whatever time of day.
-Maintain positive guest and resident relations at all times.
-Resolve guest and resident complaints, ensuring guest and resident satisfaction.
-Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
-Access all functions of computer and hotel systems, and any new revisions and additions of related software.
-Set up a workstation with necessary supplies and resource materials.
-Read the logbook daily, and record all pertinent information in the logbook, via email or KnowCross.
-Mark off the schedule any sick calls
-Handle lost and found items and claims for lost items.
-Log and store all non-valuables lost and found items below $300 as per hotel standards.
-Open office and prioritize assignments and tasks for the shift.
-Answer telephones and record messages.
-Maintain accurate trace files and communicate daily traces such as Verdes program and rollways tracking.
-Establish and maintain filing procedures for all work-related documentation.
-Prepare and send faxes; receive and distribute faxes to appropriate personnel.
-Make photocopies.
-Document all guest and resident requests/complaints and communicate such to respective personnel for proper handling. Follow up on guest and resident satisfaction.
-Maintain a current manual on all departmental forms and form letters with instructions.
-Maintain all necessary reference books and manuals as required.
-Prepare work orders for maintenance repairs and distribute them to Chief Engineer for prioritization. Monitor completion of work orders submitted and scan files
-Coordinates status of all rooms with Housekeeping and Front Office.
-Maintain confidentiality and security of specified hotel information, correspondence, reports, and files.
-Assist with scheduling outside services such as carpet repair, window washing, and pest extermination, and order daily delivery of flowers.
-Report all sick calls during the shift to Housekeeping MOD
-Ensure all broken equipment is tagged and sent to engineering for repair. Additionally, follow-up on the items return.
-Answer, follow-up, and handle any valet calls and dispatch to attendants on duty via radio. Contact valet/laundry for any service concerns or guest issues. Complete valet tickets for guests and household items and ensure timely pick-up of items.
-Assist runner with any prep work if needed to expedite calls.
-Flexible to work all shifts and additional shifts to cover vacation, days off, or sick time.
-Provide daily shift handover reports and follow-up on previous shift reports.

-Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.

-Participate in quality control activities.

-Interact in a courteous and professional manner with all guests, staff, and community members.

-Respond in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties.

-Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

-Maintain a clean and safe work area.

-Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

-Ensure that standards, inclusive of grooming and attire of staff, are maintained at a superior level on a daily basis.

-Models the company's culture, vision, mission, and core values at all times.

Connect with us:

--- LinkedIn: https://www.linkedin.com/company/rosewood-hotels-&-resorts

--- Facebook: https://www.facebook.com/RosewoodMiramar

--- Instagram: https://www.instagram.com/rosewoodmiramar

Keywords: Rosewood Miramar Beach, Santa Barbara , Housekeeping Coordinator, Hospitality & Tourism , Santa Barbara, California

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