Housekeeping Office Coordinator

Company: Belmond
Location: Santa Barbara
Posted on: October 14, 2020

Job Description:

Belmond El Encanto, a luxury hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for todays luxury-seeking guest. We are seeking a dynamic Housekeeping Office Coordinator to be responsible for the following: * Coordination of all Housekeeping requests. * Make sure all office phones are answered professionally at all times (within three rings), and the appropriate follow-up to all calls is expedited immediately. This basic function also resolves around direct interaction with room attendant assignments and the cleaning and updating of said assignments. * Create a safe, comfortable and friendly working environment to enable the team to deliver an outstanding overall level of service. * Responsible for the daily assignment of room sections/projects for the department: room attendant, supervisors and housemen. * Responsible for the daily assignment of room sections/projects for the department: room attendant, supervisors and housemen. * Assign radios and master keys to housekeeping team members. Follows and supervises key handling procedure set by Belmond El Encanto. * Maintains control of the master key and radio inventory. * Answer all phone calls within three rings, record calls, dispatch calls, and complete follow-up on calls. * Communicate with other departments for guest requests and maintenance, follow up accordingly. * Responsible that all housekeeping traces are closed in a timely fashion. * Ensures that the housekeeping board and email pass-ons are up-to-date. * Ensure that the next shift gets all the communication necessary for an efficient hotel operation by emailing and face to face communication * Completes weekly inventory and ensures housekeeping amenities maintains the par necessary on hand. * Submits purchasing orders through the use of Expo. * Communicates with vendors on status of orders and delivery. * Maintains control of housekeeping productivity by checking the daily assignment and staffing accordingly for the coming days. * Prepares nametags for new and existing staff members. * Ensure that any malfunctioning equipment and maintenance problems are reported and follow-up is given on a daily basis. * Responsible for communicating and directing staff of guest requests/preferences. Requirements The position requires a High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Benefits Belmond El Encanto offers a full array of benefits, including medical, dental and vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending. The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items. The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.

Keywords: Belmond, Santa Barbara , Housekeeping Office Coordinator, Hospitality & Tourism , Santa Barbara, California