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Customer Service Coordinator

Company: University of California - Santa Barbara
Location: Santa Barbara
Posted on: January 15, 2020

Job Description:

Job Number
20190666

Number of Hires
Single Hire

Job Open Date
11-25-2019

Job Close Date
Open Until Filled

Primary Consideration Date for Open Until Filled
12-11-2019

Additional Deadline Information


Title Code
4722

Payroll Title Name
BLANK AST 3

Working Title Name
Customer Service Coordinator

Department Profile (Specific Information about department/program):
Residential Operations is part of Housing, Dining, and Auxiliary Enterprises (HDAE). Residential Operations maintains properties consisting of residence halls, single student apartments, family student apartments, and dining commons serving over 10,000 undergraduate and graduate students, faculty, and staff. In addition to providing service to residents, Residential Operations maintains facilities that include conference centers, office spaces, and short term lodging and housing facilities. We welcome over 20,000 conference guests annually.

Department Code-Name
LODG-R & Dh Lodging

End Date/Contingencies for Grant Funding


FOC (Federal Occupation Code) Sub-Code
DA-Clerical/Administrative

FOC (Federal Occupation Code)
D-Clerical (e.g., Admin Asst, Library Asst)

Advertised Range Min (full time equivalent)

A little help* Go to Salary Scales 23.19

Advertised Range Max (full time equivalent)
27.88

Advertised Range Rate Type
Hourly

Other Advertised Salary Range Comments
$23.19- $27.88/hr.

Percentage of full-time
100

Days
Mon- Fri

Hours
7:30am- 4:30pm

Appointment Type

A little help with Contracts* Go to Employment Agreements Career

Limited Appointment End Date

A little help* Go to General Information on Limited Appointments

Is this a NEW CAREER position*
No

Summary of Job Duties
(Note: This summary will be used for keyword search) The incumbent uses computerized work order systems and other software applications to develop, assign, and manage administrative processes of property management.

Schedules work; tracks progress of work using various software programs; coordinates schedules with various outside resources; vendors, staff, and project managers. Utilizes software systems to collect data and create reports. Serves on Project Management Team and provides administrative support and data analyses for Leadership in Environmental & Energy Design certification.

Minimum Requirements
Work experience demonstrating a strong customer service background. (Min of 3+ years recent customer service experience). Ability to prioritize demands, meet timelines and exercise judgment. Strong communication and organizational skills, including ability to work independently as well as with others. Ability to communicate in person, via telephone and two way radio.

Independent judgment, initiative and ability to evaluate and analyze data and make recommendations. Demonstrated ability to communicate effectively both verbally and in writing. Ability to work under pressure in a team atmosphere and independently involving deadlines, periodic heavy work cycles and high volume while maintaining extreme attention to detail. Proficiency in Word and Excel.

Desirable Requirements
Work experience in a property management environment.
Dispatch experience desired.

Special Conditions of Employment

A little help* Go to Driver's License Requirements or Background Check Guidelines Satisfactory criminal history background check
Maintain a valid CA driver's license

Other Special Conditions of Employment


Other Recruitment Notes


Optional Applicant Documents
Cover Letter
Other Document (1)
Other Document (2)
Other Document (3)

Required Applicant Documents
Resume

JOB DESCRIPTION

FLSA Exemption Status

A little help* Go to Exempt vs. Non-Exempt Employees Non-exempt

CBU (Collective Bargaining Unit)
CX - Clerical Unit (Teamsters)

ERC (Employee Relations Code)
E

Grade Type


Grade Type


Grade Type


Grade Type


Grade Type


Grade
None

End Date for Other Appointment Type (e.g., Contract or 18-month Career)


Provision Number
004227

Type of Supervision Received

A little help* Go to Degree of Supervision Direction

Knowledge, Skills and Abilities


PHYSICAL REQUIREMENTS

Continuously=Activity occurs 66%
Frequently=Activity occurs 33% to 66%
Occasionally=Activity occurs Not Applicable=Activity does not exist

Stand
FREQ.

Walk
FREQ.

Sit
FREQ.

Bend
OCCAS.

Crouch/Squat
OCCAS.

Kneel/Crawl
OCCAS.

Climb
OCCAS.

Reach above shoulder level
OCCAS.

Use keyboard/mouse
FREQ.

Hand Activities: Fine dexterity
FREQ.

Hand Activities: Hand twisting
FREQ.

Hand Activities: Simple grasping
FREQ.

Hand Activities: Power grasping
FREQ.

Other (please specify activity)


Frequency of Other Activity
No Response

Lifting Activities: Light lifting (
FREQ.

Lifting Activities: Moderate lifting (20-50 lbs)
OCCAS.

Lifting Activities: Heavy lifting ( 50 lbs)
N/A

Push/Pull Activities: Light pushing/pulling (
FREQ.

Push/Pull Activities: Moderate pushing/pulling (20-50 lbs of force)
OCCAS.

Push/Pull Activities: Heavy pushing/pulling ( 50 lbs of force)
N/A

MENTAL REQUIREMENTS


Read/Comprehend
FREQ.

Write
FREQ.

Perform Calculations
FREQ.

Communicate Orally
FREQ.

Reason and Analyze
FREQ.

Other (please specify activity)


Frequency of Other Activity
No Response

ENVIRONMENTAL REQUIREMENTS


Is exposed to excessive noise
OCCAS.

Is around moving machinery
OCCAS.

Is exposed to marked changes in temperature and/or humidity
OCCAS.

Is exposed to dust
OCCAS.

Is exposed to fumes
OCCAS.

Is exposed to gases
OCCAS.

Is exposed to radiation
OCCAS.

Is exposed to microwave
OCCAS.

Drives motorized equipment
OCCAS.

Works in confined quarters
OCCAS.

Other (please specify activity)


Frequency of Other Activity
No Response

JOB DUTIES

Total Percentage of Duties:100

4 Records

Order of
Imp Essen
Duty %
FREQ.
FUNCTION
DUTIES

1
Yes
40
Daily
Schedule and Work Order Management
Apartment Turnover Process ($7 million)

Assess the data, reviews resources (staff availability), assigns staff to accomplish work (both custodial and maintenance), sets schedule for all trades; determines date available for rent, contacts and schedules vendors, problem solves issues of timing and scheduling; coordinates with apartment living and attends weekly Apartment Turnover Process meetings.

The University of California is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: University of California - Santa Barbara, Santa Barbara , Customer Service Coordinator, Hospitality & Tourism , Santa Barbara, California

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