Operations Supervisor

Company: MTI Ambulance
Location: Los Angeles
Posted on: February 13, 2026

Job Description:

Job Description Job Description We are seeking an experienced Operations Supervisor to oversee day-to-day ambulance operations, ensure regulatory compliance, manage crews and dispatch flow, and maintain high standards of patient care and professionalism. This is a hands-on role focused on field operations, staff oversight, and training support . This position serves as the key link between dispatch, field crews, and management . Key ResponsibilitiesDaily Operations Oversee daily ambulance operations including unit readiness, staffing, and scheduling Ensure on-time responses and proper deployment of units Monitor call flow and dispatch efficiency Address real-time operational issues such as late calls, staffing gaps, and unit availability Conduct shift checks and field supervision as needed Crew Management Supervise EMTs, drivers, and field staff Enforce company policies, protocols, and professional conduct Conduct performance evaluations and provide coaching Address attendance issues, complaints, and disciplinary matters when necessary Support crew morale and professionalism Training, FTO & Onboarding Support Assist FTOs with new hire training, onboarding, and orientation Ensure new employees are properly trained on: Company policies and SOPs EMS protocols and scope of practice Dispatch procedures and radio etiquette Documentation and PCR requirements Participate in ride-alongs and competency evaluations Identify training gaps and communicate needs to management and FTOs Ensure smooth transition of new hires into independent shifts Compliance & QA/QI Ensure compliance with County EMS, state regulations, and company SOPs Assist with QA/QI reviews, incident reports, and patient complaints Ensure accurate and timely documentation (PCRs, trip sheets, logs) Support audits, inspections, and regulatory reviews Dispatch & Communication Work closely with dispatch to ensure appropriate unit assignments and coverage Serve as an escalation point for operational issues during shifts Maintain clear communication between crews, dispatch, and management Ensure proper level-of-service delivery Required Qualifications (Non-Negotiable) 5 years of experience in the ambulance / EMS industry 2–3 years in a supervisory or lead operational role Strong understanding of ambulance operations and dispatch workflows Knowledge of EMS regulations and compliance requirements Proven ability to manage crews in high-pressure environments Strong leadership, communication, and problem-solving skills Preferred Qualifications Prior EMT, FTO, or Field Supervisor experience Experience with onboarding and training new EMTs Familiarity with County EMS requirements (LA County preferred) Bilingual (English/Spanish) strongly preferred Experience with CAD/dispatch systems and EMS documentation platforms Job Posted by ApplicantPro

Keywords: MTI Ambulance, Santa Barbara , Operations Supervisor, Healthcare , Los Angeles, California