-Maintain complete knowledge of and comply with all
Rosewooddepartmental policies/service procedures/standards.
-Maintain complete knowledge of correct maintenance and use of
equipment.Use equipment only as intended.
-Anticipate guests' needs, respond promptly, and acknowledge all
guests, however busy and at whatever time of day.
-Maintain positive guest relations at all times.
-Resolve guest complaints, ensuring guest satisfaction.
-Monitor and maintain cleanliness, sanitation, and organization of
assigned work areas.
-Maintain knowledge of hours of operation, memberships,
reservations, fees, treatments, products, and merchandise as well
as pertinent hotel information.
-Set up and organize workstation with designated supplies, forms,
and resource materials; report shortages to supervisor.
-Be familiar with all hotel/spa packages, promotions, prices, and
-Attend all scheduled meetings, classes, and training sessions;
knowledge required within the Spa must be passed on to
-Perform opening procedures.
-Maintain inventory products.
-Verify medical releases from guests with applicable medical
-Conduct appointments according to guest's comfort and desire.
Follow service protocol.
-Follow draping procedures.
-Prepare guest consultation. Be thoroughly familiar and able to
recommend Spa products and treatments as well as know pertinent
-Complete required post-treatment documents.
-Follow dirty linen procedures and room setup.
-Handle emergency procedures and report any accidents to your
manager and security.
-Responsible for stocking supplies needed for cabinets (sheets,
towels, blankets, refill oils, creams, and all products used by
therapists while performing their treatments).
-Fill out the necessary commission report at the end of each
-Follow established standard guidelines for massage/treatment
-All other duties as required.
Rosewood Miramar Beach
Come and work your magic as you work with this dynamic fun team.
Bring your talent and energy and learn to make all the fabulous
drinks that we love and serve.Rosewood Miramar Beach features 161
ultra-luxury guestrooms across 16 acres, including a glamorous
Presidential Residence, a Bridal Suite, and multi-bedroom family
bungalows nestled among rolling lawns and mature landscaping.
Guests are treated to estate-style service, entirely personalized
to complement their every need. Amenities include an oceanside bar
and restaurant with an outdoor terrace, a signature restaurant, two
swimming pools, a Sense-- spa, a state-of-the-art fitness center, a
beach club, and a screening room. In addition, the resort offers
12,000 square feet of indoor and outdoor event space including a
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