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Customer Service Account Manager

Company: AutoVitals
Location: Santa Barbara
Posted on: August 12, 2019

Job Description:

Position Summary:--The Customer Service Manager for Web is responsible for demonstrating a thorough understanding of a client's needs serving as the primary point of contact for any interactions with AutoVitals. The Customer Service Manager will ensure that any client request's are addressed quickly and accurately.--They must have a professional demeanor and excel in communicating clearly with customers, vendors, partners, and colleagues while providing high-quality customer service. Successful candidates will be: innovative, active learners, have a genuine want for continuous improvement, and embody the company's core values.Job Description:Develop and maintain relationships with customers supporting the company in achieving its revenue targets.Ensure coordination between sales and other internal teams in order to drive client satisfaction and retention.Responsible as a Subject Matter Expert (SME) for a specific topic to be presented to team members while providing continued support on the matter.--Contribute to content creation on training materials, The Digital Shop Talk Forum, and The Digital Shop Talk Radio.Examine, research, and resolve client's help tickets while providing internal feedback on improving internal processes and tools.Assess industry and client needs for future product requirements.Assist in onboarding and training new clients.Preferred Qualifications:4-year bachelor's degree and/or commensurate experience.1+ year(s) of account management experience.Experience in SEO, websites, Google Apps, WordPress, and CRM.Must be legally authorized to work in the United States.Preferred Skills:Proven ability to develop, cultivate, and maintain customer relationships.Excellent written and verbal communication skills.Professional demeanor, a desire to help others, and promote a positive team environment.Strong ability to understand, manage, and handle challenging client situations and needs.Equal Employment Opportunity (EEO) Statement:AutoVitals, Inc. is an Equal Employment Opportunity Employer. The Company provides for fair and equal employment opportunity to all applicants regardless of race, color, religion, religious creed (including religious dress and grooming practices), citizenship, sex, sexual orientation, gender, gender identity or expression, national origin, age, disability, domestic violence victim status, or any other protected status under applicable laws. AutoVitals, Inc. will not tolerate discrimination or harassment because of a protected status.

Keywords: AutoVitals, Santa Barbara , Customer Service Account Manager, Executive , Santa Barbara, California

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