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Housekeeping Manager

Company: Hersha Hospitality Management, LP
Location: Santa Barbara
Posted on: January 4, 2019

Job Description:

Overview Opportunity: Housekeeping Manager Manage housekeeping operations in accordance with established guest service, quality and sustainability standards. Potential Career Path Executive Housekeeper - Operations Manager - Assistant General Manager Essential Job Functions* Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.* Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.* Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.* Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns.* Prepare schedules based upon occupancy and assign duties to associates.* Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.* Prepare required paperwork pertaining to departmental functions.* Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.* Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).* Maintain departmental expenses in line with budget as described by General Manager.* Ensure compliance with specific brand standards.* Be aware of and communicate service scores to drive improvement and higher guest satisfaction.* Follow sustainability guidelines and practices related to HHM's EarthView program.* Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.* Perform other duties as requested by management. Position Requirements* High School diploma or equivalent preferred.* One year previous housekeeping supervisor experience required. Work Environment and Context* Work schedule varies and may include working on holidays, weekends and alternate shifts.* Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Keywords: Hersha Hospitality Management, LP, Santa Barbara , Housekeeping Manager, Executive , Santa Barbara, California

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