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VP of Client Services

Company: Robert Half International
Location: Santa Barbara
Posted on: December 2, 2018

Job Description:

We are currently working on a Vice President of Client Services role at a growing software company in Goleta, California. As a VP of Client Services, you will be responsible for understanding the strategic objectives of the business to manage multiple projects to improve processes and streamline service delivery. The ideal candidate must be able to interact and influence at multiple levels to identify needs and develop processes that streamlines services. What we are looking for in the ideal candidate: - Drives consistent year-over-year revenue and gross profit growth for their current clients, expands the companies growing list of pillar clients, and minimizes client loss. - Sets the strategic tone, direction and supervision of existing accounts. Understands the clients' needs and provides impactful solutions. - Maintains on-going relationship with clients after the initial "sell-in" phase; ensures streamlined communication between internal departments and client. - Participates in and facilitates the creation and development of new business proposals for existing clients with accountability for content and quality. - Builds and nurtures superior customer relationships with assigned clients to facilitate the development of new business proposals. - Helps to oversee the Client Service team to ensure quality execution that drives toward client's business objectives and key metrics; and to ensure that their team also builds and grows the revenue and profitability of their assigned clients. - Ensures that the Client Service and operation teams are constantly mindful of clients' business objectives and success metrics. - Collaborates with internal teams (Strategy, Creative, Operations, Finance) to ensure that campaign goals, budgeting and scheduling parameters are adhered to as outlined in the RFP. - Represents client in all campaign planning sessions (internal and external). Requirements Requirements: - 10 years of relevant experience as a client service leader and business builder - 5 years working in a SaaS business managing accounts and team members - BS in Marketing or related field. - Strong ability to develop and activate campaign from start to finish (identifying opportunity with client, develop solution and campaign, and track success metrics). - Excellent writing, copy/editing skills and general communication skills. Includes ability to write strategically sound client proposals and present proposals in a creative manner. - High level of detail-orientation, and ability to multi-task in a fast-paced environment. Are you a passionate self-starter looking to grow within a dynamic company and thrive in a creative environment? Then we would love to hear from you Please send your resume to caitlin.wolfofficeteam.com for immediate consideration OfficeTeam is the worlds leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries skills and match them with the needs of top employers in their area. Apply for this job now or contact us today at 888.981.6731 for additional information.

Keywords: Robert Half International, Santa Barbara , VP of Client Services, Executive , Santa Barbara, California

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