Strategy and Operations Manager

Company: Tbwa Chiat/Day Inc
Location: Los Angeles
Posted on: May 3, 2025

Job Description:

WhatnotWhatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We're building the future of ecommerce, bringing together community, shopping, and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.We're innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.And, we're growing. Whatnot has been one of the fastest growing marketplaces and we're hiring forward-thinking problem solvers across all functional areas.About the Categories and Expansion TeamThe Categories and Expansion team at Whatnot is responsible for the expansion of our category suite and the continued growth of sellers and buyers on the platform. This role sits on our Revenue Operations team, which supports our Sales and Post Sales Teams in growing our seller base and partnerships.

• Work closely with the data team on reporting and analyzing performance data and recommend course corrections as needed
• Take on key strategic and operational special projects that move the business forward and help us scale
• Work with the post sales GTM team to build and develop playbooks and documentation
• Support GTM leaders in identifying and presenting data and insights
• Support category team with analysis and success measurement of initiatives
• Work closely with the GTM launch, category, and central ops functions to ensure smooth operation and clear division of responsibility
• Understand the competitive landscape and develop strategies to grow Whatnot's market position
• Analyze and understand the live selling and broader market to stay on top trends and inform our GTM strategy
• Partner with the ops and product teams to ensure broad cross functional alignment and make sure our GTM efforts are set-up for successTeam members in this role are required to be within commuting distance of our Los Angeles, San Francisco, or New York City hubs.Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.As our next Strategy and Operations Manager you should have:5-7 years of overall professional experience with a mix of professional services and start-up experience, plus:
  • Past experience in consulting of finance and/or past experience in strategy, business operations or analytics at a high growth start-up
  • Strong strategic sense with the ability to balance data driven insights and business instincts
  • Exceptionally analytical with the ability to develop high level insights while not being afraid to get down and dirty with the data
  • Excellent executive communication skills. You can show and explain insights to a variety of audience types
  • Excellent data skills including strength with SQL and excel
  • Experience supporting the post sales motion of a GTM org
  • You have been a top performer wherever you have worked
  • Comfort working exceptionally fast in an ambiguous work environment
  • Ability to operate independently and go deep on projects while also building key cross collaborative relationships across the companyNice to Have
    • Experience working on a marketplace or a two-sided platform
    • Passion for creator communities, existing product categories on Whatnot, and/or new verticals that are uniquely suited for live e-commerce
    • Experience buying and selling in online marketplaces communitiesSalary: $134,000/year to $180,000/year + benefits + equityThe salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits or equity.
      • Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
      • Health Insurance options including Medical, Dental, Vision
      • Work From Home Support
        • Home office setup allowance
        • Monthly allowance for cell phone and internet
        • Care benefits
          • Monthly allowance on both food and wellness
          • Annual allowance towards Childcare
          • Lifetime benefit for family planning, such as adoption or fertility expenses
          • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
          • Monthly allowance to dogfood the app
          • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.Apply for this job* indicates a required field
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Keywords: Tbwa Chiat/Day Inc, Santa Barbara , Strategy and Operations Manager, Executive , Los Angeles, California