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Case Manager II, Homelessness Outreach

Company: City Net
Location: Santa Barbara
Posted on: April 3, 2024

Job Description:

Overview: Outreach Case Managers II provide case management and supportive services to individuals and families who are experiencing street-level homelessness. Through street outreach, CMs seek to connect unsheltered homeless neighbors to sustainable housing. CMs meet clients where they are and support them to achieve their goals. City Net's services are housing-focused; CMs work with clients on developing long-term housing plans. CMs connect homeless neighbors to appropriate supportive services, including medical health treatment, mental health treatment, counseling, and permanent housing.

CMs offer care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible. City Net's programs follow Housing First and Harm Reduction service models.

Expected Hours: Four 10-hour workdays (4/10s) for a total of 40 hours per workweek.

Schedule: 11:30am-10:00pm, Thursday, Friday, Saturday, Sunday

Main Work Location: Reports daily to an onsite location in the City of Santa Barbara and will work "in the field" the surrounding area (local neighborhoods, shelters, and informal encampments as well as meetings in professional office environments, law enforcement offices, community nonprofit and government agency offices, and other public and business spaces)

Please note: While this job posting is for an opening we currently have in the City mentioned above, we are responsive to the needs of our clients and funders, and therefore the person in this position may be transferred to neighboring locations as needed.


  • Minimum 1 year of full-time professional social services case management experience
  • Upbeat passion for ending homelessness
  • Effective and professional networking and relationship management skills
  • Understanding of the importance of quality and timely data collection and reporting
  • Excellent professional boundaries
  • Professional verbal and written communication skills (English)
  • Strong interpersonal, analytical, and time management skills
  • Ability to work independently and as part of a team
  • Proficiency in PCs, Microsoft Office Suite, and iPhones
  • Ability to accomplish goals and produce valuable results with minimal supervision
  • Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals
  • Ability to work well with people from diverse backgrounds with varying degrees of experience
  • Must be authorized to work in the United States for any employer
  • Must be able to pass a background check and drug screening at the time of hire and randomly throughout employment
  • Constantly works in outdoor weather conditions
  • Frequently moves about inside the office, in the field (both indoors and outdoors at local shelters, parks, restaurants, riverbeds, beside railroads, beside freeways, etc.), or at meetings/events to access people, file cabinets, office machinery, etc.
  • Frequently ascends/descends stairs, hills, and underpasses to access clients
  • Frequently position self to communicate effectively with clients sitting or lying on the ground
  • Must be able to traverse rough outdoor terrain at least 2/3 of the time
  • Must be able to move oneself quickly in certain urgent/emergent situations (e.g. to avoid falling or projected items, or to administer Naloxone/Narcan to a client who has overdosed)

    Nice to Have

    • Experience and homelessness services professional contacts in Whittier, Los Angeles County and surrounding areas
    • Spanish Fluency
    • Experience gathering and maintaining confidential client records, including intake paperwork, case notes, and client management system data entry.
    • Bachelor's degree or higher in Social Work, Human Services, Sociology, Psychology, or a related field

      Our Organization: City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.

      Benefits: We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:

      • Health insurance (Anthem HMO/PPO options. City Net pays 100% of the employee premium for our baseline HMO plan)
      • Paid time off
      • Retirement plan (401k with employer matching contribution)
      • Dental insurance
      • Vision insurance
      • Life insurance (Employer paid group term life and voluntary life)
      • Referral program
      • Parental leave
      • Professional development assistance
      • Employee assistance program
      • Wellness Reimbursement Program
      • Company Vehicles, iPhones, Laptops, and Tablets
      • Career Pathing, Raises, Recognition & Rewards
      • Early Earned Wage Access
      • Credit Union Preferred Partnership

        Visit for further details.

        Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).

        Questions? If you have questions about this position or our organization, please contact City Net's Recruitment Team by emailing Recruitment[at]CityNet[dot]org. Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help. Thank you! PIffdca5699529-31181-33979596

Keywords: City Net, Santa Barbara , Case Manager II, Homelessness Outreach, Executive , Santa Barbara, California

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