Associate Technical Account Manager
Company: Yardi Systems
Location: Santa Barbara
Posted on: September 21, 2023
Job Description:
Yardi is seeking individuals who combine a strong technical
aptitude with a customer-service mindset to join our Global
Solutions Team as Associate Technical Account Managers (ATAMs).
Your role as an ATAM will involve providing technical support for a
wide range of Yardi's software solutions, which are designed to
meet the unique needs of different real estate markets across the
globe. You will play a key role in resolving software issues over
email and phone and collaborating closely with clients. Your
ability to combine technical expertise with a customer-centric
approach will be instrumental in fostering strong client
relationships and driving their success with Yardi's solutions.What
You'll Do:
- Utilize your problem-solving skills to effectively troubleshoot
application issues, proactively addressing challenges and finding
effective solutions.
- Provide exceptional customer support during product
implementations and software upgrades, ensuring a smooth and
seamless experience.
- Follow up on any issues that require additional research or
information from clients, ensuring thorough and timely
resolution.
- Prepare detailed write-ups for escalated issues, documenting
cases and creating comprehensive documentation for issue
resolution.
- Foster strong relationships with customers, conducting
coordinated weekly calls to facilitate setups and maintain ongoing
connections.
- Collaborate closely with Global Solutions team members across
the US, actively contributing to the collective success of the
team.Who You Are:
- Bachelor's degree in Business, Accounting, Finance, or a
related field.
- A passion for numbers and strong analytical skills.
- High proficiency in troubleshooting and providing remote
support over email and phone, effectively assisting customers.
- Outstanding customer service skills with a genuine desire to
exceed expectations and ensure client satisfaction.
- Excellent attention to detail and a diligent approach to
following processes, ensuring accuracy and efficiency in your
work.
- Flexibility and the ability to adapt to changing priorities,
efficiently managing tasks and projects.Ideal to have:
- Knowledge of accounting principles, which will enhance your
understanding and ability to address client inquiries related to
financial processes.
- SQL Server and web Server knowledge.
- Previous experience in technical support and application
troubleshooting, providing you with a strong foundation for this
role.Real Estate runs on Yardi. About Us:Yardi pioneers the
property tech industry by seamlessly blending 40 years of tradition
with forward-thinking innovation. We've created a team of over
8,000 employees in over 40 locations around the globe dedicated to
making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant
opportunities for career growth.Discover the Yardi Difference:At
Yardi, we're more than a software company. We're committed to
making a positive impact in our communities. Each year, the company
distributes philanthropic aid to organizations selected by its
employees. In 2022, our employees supported more than 350
nonprofits worldwide.Our award-winning culture, consistently
recognized by Glassdoor's prestigious "Best Place to Work", fosters
support, collaboration, and growth. We prioritize your well-being
with comprehensive benefits, including 100% paid employee medical
premiums, company profit-sharing plan, and flexible work
arrangements.Join our exceptional team of ATAMs and embark on a
rewarding journey where you can make a significant impact on the
real estate industry. Apply now!
$31.25/hr - $34.61/hr
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Keywords: Yardi Systems, Santa Barbara , Associate Technical Account Manager, Executive , Santa Barbara, California
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