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Manager - Sales

Company: Hotel Californian
Location: Santa Barbara
Posted on: November 25, 2022

Job Description:

Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a workplace culture that values family, work-life balance, and community. We help develop our teams and provide support for them to grow their careers with our organization. Our Talent is proud to work here.

Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a work place culture that values family, work-life balance, and community. We help develop our teams and provide support for them to grow their careers with our organization. Our Talent is proud to work here.

JOB SUMMARY:

The Sales Manager is responsible for actively selling and servicing events to include corporate catering and various group segments, as to be determined. Servicing of events includes menu planning, agenda setting, and hotel event services. Responsibilities will also include contract review and facilitating communication before, during and post event with hotel Talent to ensure a high level of service. The Sales Manager will oversee each event from the initial inquiry through the post event phase of the program.

JOB RESPONSIBILITIES:


Handling the contracting and planning of event inquiries in designated market segment(s).

Maximize revenue by selling all facets of the hotel including room rental, food and beverage, guestroom revenue, and other revenue generating opportunities.

Solicit new and existing accounts to meet and exceed individual quarterly and yearly revenue goals through proactive sales efforts via telephone, outside sales calls, site inspections and written communication.

Negotiate effectively to achieve maximum revenue for hotel while meeting and/or exceeding client's needs.

Detailing of meetings and events based on client specifications, including space requirements, times, equipment, menus, d cor, staffing, etc.

Communicate effectively with the operational departments to ensure a seamless experience for the client.

Generate contracts, prepare the appropriate paperwork, including banquet event orders (BEOs), coordinate with the appropriate areas in the hotel, resolve any issues, complaints, and problems to ensure a quality product delivery and customer satisfaction.

Execute and support the administrative aspects of booked business (proposals, contracts, customer correspondence).

Communicate all relevant information to the Culinary, Banquets, Guest Reception, AV, and other appropriate departments in a detailed and timely manner.

Conduct site inspections to showcase hotel and close business.

Respond promptly to all sales inquiries within designated market segment(s).

SKILLS AND EDUCATION REQUIREMENTS:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school education required, college degree preferred.

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

Ability to accurately and efficiently input information into computer systems, with developed computer proficiencies.

Ability to work cohesively with co-workers both within and outside of your department

Ability to think clearly, quickly and make concise decisions

Ability to work well under pressure, dealing with many guest requests/questions within a short period of time

Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment. Ability to prioritize and organize workload to ensure deadlines are met.

Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.

Customer service oriented with a desire to create memorable guest experiences.

Must be able to work a flexible schedule primarily daytime hours, Monday-Friday, with the flexibility to work weekends if needed.

QUALIFICATIONS:


Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to ...@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Associated topics: leader, principal, regional sales manager, sales director, sales leader, sales management, shift lead, supervisor, team lead, territory manager

Keywords: Hotel Californian, Santa Barbara , Manager - Sales, Executive , Santa Barbara, California

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