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Assistant Director of Front Office

Company: Rosewood Miramar Beach
Location: Santa Barbara
Posted on: June 23, 2022

Job Description:

Job Description

Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach is looking for an Assistant Director of Front Office to join our Front Offices Team.

Overview

This position will oversee all Front Services and Housekeeping departments, working within budgeted guidelines established by the property, and managing guest activity related to hotel functions by monitoring standards

Essential Responsibilities:


-Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
-Ensure that Rosewood standards are maintained at a superior level on a daily basis.
-Develop and direct Rooms Division associates through ongoing training programs and daily reiteration of procedures.
-Coordinate and monitor all guest requests and amenities with corresponding departments.
-Inspect high-level SAG guestrooms and greet upon arrival, during the stay, and upon departure
-Drive and audit Forbes and LQA standards for the Rooms Division.
-Identify areas of opportunity within the Rooms Division and implement policies and procedures to improve.
-Act as Manager on Duty when required.
-Respond in a courteous, professional, and rapid manner in order to resolve all guest and associate difficulties.
-Supervise, direct, coordinate, influence, and persuade associates in order to maintain the service standards of the hotel.
-Interact with people beyond giving and receiving instructions, particularly interaction with supervisors, subordinates, co-workers, and guests in completing assignments, and resolving associate and guest complaints.
-Participate in the annual budget for Rooms Division
-Select, interview, hire and train Rooms Division managers
-Review weekly schedules, ensuring that budgeted productivity standards are met.
-Work closely with the Resort Manager in supporting and achieving the hotel's goals and objectives.
-Ensure payroll and purchasing budget are maintained as agreed to in the annual budget review.
-Achieve maximum revenue each month by maintaining the highest possible average rate and occupancy each month.
-Manage Profitability and Revenue Goals. Analyze services issues, identify trends and make process improvement recommendations
-Develop an operational strategy to increase all aspects of service delivery and staffing levels needed to maximize budget goals
-Reviews reports and financial statements to determine Rooms operations performance against budget
-Reviews guest feedback with the leadership team and ensure appropriate follow-up action is taken
-Stays visible and interfaces with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
-Responds to as needed and handles guest problems and complaints
-Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance
-Foster's employee commitment to providing excellent service participates in daily rallies, and models desired service behaviors in all interactions with guests and employees
-Utilize interpersonal and communication skills to lead, influence, and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example
-Set goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
-All other duties as required

About Rosewood Miramar Beach

Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense-- spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.

Competitive Benefits

-Medical
-Dental
-Vision
-Life Insurance and AD&D
-Short Term and Long-Term Disability
-Complimentary Room Nights

Connect with us:

-LinkedIn: https://www.linkedin.com/company/rosewood-hotels-&-resorts
-Facebook: https://www.facebook.com/RosewoodMiramar
-Instagram: https://www.instagram.com/rosewoodmiramar

Keywords: Rosewood Miramar Beach, Santa Barbara , Assistant Director of Front Office, Executive , Santa Barbara, California

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