Assistant Director of Front Office

-Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
-Ensure that Rosewood standards are maintained at a superior level on a daily basis.
-Develop and direct Rooms Division associates through ongoing training programs and daily reiteration of procedures.
-Coordinate and monitor all guest requests and amenities with corresponding departments.
-Inspect high-level SAG guestrooms and greet upon arrival, during the stay, and upon departure
-Drive and audit Forbes and LQA standards for the Rooms Division.
-Identify areas of opportunity within the Rooms Division and implement policies and procedures to improve.
-Act as Manager on Duty when required.
-Respond in a courteous, professional, and rapid manner in order to resolve all guest and associate difficulties.
-Supervise, direct, coordinate, influence, and persuade associates in order to maintain the service standards of the hotel.
-Interact with people beyond giving and receiving instructions, particularly interaction with supervisors, subordinates, co-workers, and guests in completing assignments, and resolving associate and guest complaints.
-Participate in the annual budget for Rooms Division
-Select, interview, hire and train Rooms Division managers
-Review weekly schedules, ensuring that budgeted productivity standards are met.
-Work closely with the Resort Manager in supporting and achieving the hotel's goals and objectives.
-Ensure payroll and purchasing budget are maintained as agreed to in the annual budget review.
-Achieve maximum revenue each month by maintaining the highest possible average rate and occupancy each month.
-Manage Profitability and Revenue Goals. Analyze services issues, identify trends and make process improvement recommendations
-Develop an operational strategy to increase all aspects of service delivery and staffing levels needed to maximize budget goals
-Reviews reports and financial statements to determine Rooms operations performance against budget
-Reviews guest feedback with the leadership team and ensure appropriate follow-up action is taken
-Stays visible and interfaces with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
-Responds to as needed and handles guest problems and complaints
-Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance
-Foster's employee commitment to providing excellent service participates in daily rallies, and models desired service behaviors in all interactions with guests and employees
-Utilize interpersonal and communication skills to lead, influence, and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example
-Set goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
-All other duties as required

About Rosewood Miramar Beach

Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense-- spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.

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