Operations Manager Bonus Eligible
Company: Marriott International, Inc
Location: Goleta
Posted on: June 20, 2022
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Job Description:
Posting Date Jun 03, 2022Job Number 22092592Job Category Rooms &
Guest Services OperationsLocation Courtyard Santa Barbara Goleta,
401 Storke Rd, Goleta, California, United StatesBrand Courtyard by
MarriottSchedule Full-TimeRelocation? NPosition Type
ManagementLocated Remotely? NWith more than 330 managed locations
in more than 20 countries Courtyard by Marriott offers a refreshing
environment that helps guests stay connected and balanced. Working
at Courtyard, you'll ensure guests have a smooth, productive stay
that meets their personal and business needs. Find Your World--- at
Courtyard by Marriott.JOB SUMMARYBonus EligibleSupports the
successful execution of all operations in the hotel operations
departments (may include Front Office, Business Center,
Recreation/Health Club, Housekeeping, Food and Beverage/Culinary
and Engineering/Maintenance) and managing staff. Strives to
continually improve guest and employee satisfaction and maximize
the financial performance of the department. Ensures that standards
and procedures are being followed. Leads specific team while
assisting with meeting or exceeding property goals.CANDIDATE
PROFILEEducation and Experience High school diploma or GED; 4 years
experience in the guest services, front desk, housekeeping, or
related professional area.OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 2 years experience in
the guest services, front desk, housekeeping, or related
professional area.CORE WORK ACTIVITIESSupporting Operations Team
Ensures that goals are being translated to the team as they relate
to guest tracking and productivity. Understands employee and guest
satisfaction results and communicates game plans to address need
areas and expand on the strengths. Assists in ensuring that the
team has the capabilities to meet expectations. Leads by example
demonstrating self-confidence, energy and enthusiasm. Assists
employees in understanding guests' ever-changing needs and
expectations, and exceeding them.Supporting Property Operations
Function(s) Follows property specific second effort and recovery
plan. Publishes all guest satisfaction results in a timely fashion
including all guest satisfaction forms, comment cards and guest
letters. Takes proactive approaches when dealing with employee
concerns. Extends professionalism and courtesy to employees at all
times. Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and
hours/occupied room goals. Performs hourly job functions as
needed.Managing and Monitoring Activities that Affect the Guest
Experience Provides excellent customer service by being readily
available/approachable for all guests. Takes proactive approaches
when dealing with guest concerns. Extends professionalism and
courtesy to guests at all times. Responds timely to customer
service department request. Ensures all team members meet or exceed
all hospitality requirements.Assisting in Managing Profitability
Assists in performing required annual Quality audit with GM & RD.
Ensures a viable key control program is in place. Understands
financial statements, sales and activity reports, and other
performance data.Conducting Human Resources Activities Interviews
and assists in making hiring decisions. Receives hiring
recommendations from team supervisors. Ensures orientations for new
team members are thorough and completed in a timely
fashion.Marriott International is an equal opportunity employer. We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc, Santa Barbara , Operations Manager Bonus Eligible, Executive , Goleta, California
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