Assistant Manager - The Revere Room
Company: Rosewood Miramar Beach
Location: Santa Barbara
Posted on: May 13, 2022
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Job Description:
Job Description Begin Your Rosewood Journey We believe that life
is made of many journeys: inspiration, wonderment, curiosity, or
the simple joy of discovering something new every day. If you share
the same sentiment, then this opportunity is for you. Rosewood
Miramar Beach is looking for an Assistant Manager to join The
Revere Room Team ! Overview This position requires someone who is
highly motivated and possesses excellent communication and
interpersonal skills. Responsible for the supervision of all
aspects of the Food and Beverage outlet functions, in accordance
with hotel standard operating procedures. Directs, implements, and
maintains a service and management philosophy that serves as a
guide to respective staff. Is personally responsible for the proper
training and scheduling of the service staff in their field of
responsibility. Essential Responsibilities Maintain complete
knowledge of and comply with all departmental policies, service
procedures, and standards. Ensure that standards are maintained at
a superior level on a daily basis. Maintain complete knowledge of
menu items including: All liquor brands, beers, and non-alcoholic
selections available in outlets The particular characteristics and
description of every wine/champagne by the glass and major wines on
the wine list. Designated glassware and garnishes for drinks. All
food menu items, preparation method/time, ingredients, portion
sizes, garnishes, presentation, and prices. Maintenance and
inputting menus for the Micros P.O.S. Daily occupancy,
arrivals/departures, V.I.P.'s. Scheduled in-house group activities,
locations, and times. Correct maintenance and handling of
equipment. Inspect, plan and ensure that all materials and
equipment are in complete readiness for service; rectify
deficiencies with respective personnel. Prevents loss of equipment
and assets by enforcing strict controls. Exercise Serving it Right
parameters and maintain complete knowledge and strictly abide by
liquor regulations, particularly those prohibiting service to
minors, intoxicated persons, and impaired driving. Check storage
areas for proper supplies, organization, and cleanliness. Instruct
designated personnel to rectify any cleanliness/organization
deficiencies. Establish par levels for supplies and equipment.
Complete requisitions to replenish shortages or additional items
needed for the anticipated business. Requisition linens required
for business and assign staff to transport to outlets. Meet with
the Head Chef to review daily specials and unavailable items.
Ensure that staff is aware of such. Supports the Chef in the
creation of new items for the outlets based on guest feedback and
sales records. Review sales for the previous day; resolve
discrepancies with Accounting. Track revenue against budget.
Prepare weekly work schedules in accordance with staffing
guidelines and labor forecasts. Adjust schedules throughout the
week to meet the business demands. Ensure that staff report to work
as scheduled. Document and report to F&B Manager any late or
absent employees. Coordinate required breaks for staff. Assign work
and side duties to staff in accordance with departmental
procedures. Communicate additions or changes to the assignments as
they arise throughout the shift. Identify situations that
compromise the department's standards and delegate these tasks.
Conduct pre-shift meetings with staff and review all information
pertinent to the day's business. Inspect grooming and attire of
staff; rectify any deficiencies. Constantly monitor and document
staff performance in all phases of service and job functions,
ensuring that all procedures are carried out to departmental
standards; rectify any deficiencies with respective personnel.
Handle disciplinary problems with a manager and counsel employees
according to hotel progressive discipline standards. Inspect table
set-ups; check for cleanliness, neatness, and agreement to
departmental standards; rectify deficiencies with respective
personnel. Ensure that a specified number of menus and wine lists
are available and in good condition for each meal period. Check the
pick-up station and side stations, ensuring agreement to standards
of cleanliness, supply of stock, and organization. Anticipate heavy
business times and organize procedures to handle extended waiting
lines. Anticipate guests' needs, respond promptly, and acknowledge
all guests, however busy and at whatever time of day. Promote
positive guest relations at all times. Be familiar with all hotel
services/features and local attractions/activities to respond
accurately to any guest inquiry. Monitor and handle guest
complaints by following the six-step procedures and ensuring guest
satisfaction. Monitor guest reactions and confer frequently with
service staff to ensure guest satisfaction. Complete all paperwork
and closing duties in accordance with departmental standards.
Exhibit a friendly, helpful, and courteous manner when dealing with
guests and fellow employees. To be team-oriented and to be able to
cope with high volumes of business and adjust accordingly.
Constantly monitors the market trends Ensure all fire and safety
procedures are followed Ensure that the reputation and image of the
Food & Beverage operation be retained and improved at all times
Maintains an excellent reputation in the eyes of the public, the
owners, the guests, and the staff. Searches for new business,
follow up leads, receives and entertains potential customers, and
exercises good PR with repeat customers Flexible working hours,
including evenings and weekends. All other duties as required.
Requirements Maintain a professional and courteous manner whilst at
work. Be known for being honest, reliable, confidential, and
trustworthy. Ensure guest and employee privacy and security by
respecting confidential information Carry out any reasonable
requests made by Management and other members of the management
team in a timely manner. Be proactive, ask questions, and be
responsible for the action or lack of action. Attend and complete
the resort's organized training sessions and programs as and when
required. Attend and participate in the hotel and departmental
meetings and briefings. About The Revere Room Restaurant The first
California resort outpost of the beloved farm-to-table concept by
Helene Henderson, The Revere Room at Miramar offers all-day dining
in a refined yet laid-back setting. In keeping with The Revere
Room's philosophy, the restaurant serves simply prepared plates
crafted from fresh and locally sourced ingredients from growers and
food purveyors in Ventura and Santa Barbara Counties. The Revere
Room at Miramar draws inspiration from its Montecito surroundings
to deliver a rustic and relaxed beach vibe that simultaneously
embodies the elegance of the luxury resort. The Revere Room is open
daily for breakfast, lunch, dinner, and brunch on Saturday and
Sunday. About Rosewood Miramar Beach Rosewood Miramar Beach
features 161 ultra-luxury guestrooms across 16 acres, including a
glamorous Presidential Residence, a Bridal Suite, and multi-bedroom
family bungalows nestled among rolling lawns and mature
landscaping. Guests are treated to estate-style service, entirely
personalized to complement their every need. Amenities include an
oceanside bar and restaurant with an outdoor terrace, a signature
restaurant, two swimming pools, a Sense-- spa, a state-of-the-art
fitness center, a beach club, and a screening room. In addition,
the resort offers 12,000 square feet of indoor and outdoor event
space including a 6,000-square-foot ballroom. Competitive Benefits
Medical Dental Vision Life Insurance and AD&D Short Term and
Long-Term Disability Complimentary Room Nights Connect with us
LinkedIn:
https://www.linkedin.com/company/rosewood-hotels-&-resorts
Facebook: https://www.facebook.com/RosewoodMiramar Instagram:
https://www.instagram.com/rosewoodmiramar...
Keywords: Rosewood Miramar Beach, Santa Barbara , Assistant Manager - The Revere Room, Executive , Santa Barbara, California
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