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Senior Sales Manager

Company: Hersha Hospitality Management, LP
Location: Santa Barbara
Posted on: November 12, 2021

Job Description:

Overview Opportunity: Sales Manager To support HHM's vision of being recognized by our customers as the best in our business through ensuring a culture based on the five values. Our five values serve as a daily compass and will continue to guide our growth into the future. Potential Career Path Property Director of Sales - Area Director of Sales - Regional Director of Sales Essential Job Functions * Manage accounts to achieve guest satisfaction and to solicit past and new business ensuring all revenue goals are achieved or exceeded. * Proactive solicitation of group, business travel, leisure and consortia segments. * Promptly and effectively responds to telephone inquiries and email inquiries. * Understands the overall market: (Competitors' SWOT, economic trends, supply and demand etc). * Uses negotiating skills and creative selling to close on business and negotiate contracts. * Conducts site inspections including walk-in requests. * Executes and supports the operational aspects of business booked (e.g., all customer correspondence, generating group resume for internal distribution, ensure billing accuracy, etc). * Interacts with in-house guests to uncover future opportunities and potential referrals. * Handles guest concerns and obstacles. * Runs daily arrivals report and executes appropriate welcome notes and/or amenities. * Plays an active role in industry affiliations. * Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. * Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented. * Coordinate various departments' participation in servicing accounts. * Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. * Develop and conduct persuasive verbal sales presentations to prospective clients. * Articulate and leverage the benefits of the hotel to close sales opportunities. * Travel locally to conduct outside calls, promote the hotel ,and review competition. * Represent hotel at trade shows and industry events. * Follow sustainability guidelines and practices related to HHM's EarthView program. * Perform other duties as requested by management Position Requirements * Associate's or Bachelor's degree in Hospitality or related industry preferred. * Proven track record in sales required and previous hospitality sales experience preferred. Work Environment and Context * Work schedule varies and may include occasionally working on holidays and weekends. * Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. * Moderate travel between hotel and client's locations required. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us Hotel Milo takes inspiration from Santa Barbara's most prolific hotelier, Milo Potter, whose magnificent Potter Hotel put this picturesque coastal destination on the map. One of the most centrally located beach hotels in Santa Barbara, Hotel Milo's lovely 2.5-acre property includes Ambassador Park, a beautiful lawn framed by iconic California palm trees that once served as the grand entrance to the Potter Hotel. Built in the traditional Spanish-style architecture that reflects this city's rich colonial history, this classic Santa Barbara hotel steps from the beach features 122 charming guestrooms, as well as a beautiful courtyard with outdoor pools and gardens. HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Keywords: Hersha Hospitality Management, LP, Santa Barbara , Senior Sales Manager, Executive , Santa Barbara, California

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