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Sr. Director, Business Operations

Company: AppFolio, Inc.
Location: Santa Barbara
Posted on: April 2, 2021

Job Description:

Business Operations Santa Barbara, California We're innovators, changemakers, and collaborators. We're more than just a software company - we're a cloud-based powerhouse that creates products to make our customers' lives easier. We're revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating. Mission The newly created Business Operations team is chartered to transform the operational rigor and execution across the business to achieve our shared business outcomes. This senior leader will have responsibility for a portfolio of strategic cross-functional programs and initiatives that are critical to the business' ability to scale for long-term growth. We love where we work, and you can, too.
2021 Outcomes

  • Creation of new Program Office in service of strategic and operational planning and programs.
  • Provide vision and leadership to successful creation of new program office.
  • Hire, coach and mentor team of two program managers in 2021.
  • Oversee program framework and roadmap including intake and prioritization process for new programs and initiatives.
  • Translate business requirements and needs into programs including implementation plans, role definition, resource planning, risk mitigation and change management plan.
  • In partnership with Analytics, Marketing and Segment Leaders, drive annual segmentation program to understand market, TAM and switching as key inputs to the annual planning process.
  • Develop Program Management Community of Practice with best practices and resources to be leveraged across the business and program teams.
  • Build, operate and improve on Real Estate Operating Model to deliver in service to company, board of directors and business commitments.
  • Partner with Finance and VP of Operations to lead 3/1 Year Strategic Planning process.
  • Drive alignment around strategy, resourcing, execution and business outcomes across the organization, including ownership for overall Plan on a Page framework and process tied to annual planning.
  • Ensure each APM leader's plan ladders to the business operating plan and is updated quarterly.--
  • Enable swift and sound business decisions through definition and regular review of KPIs.
  • Lead and define business QBR's with the objective of understanding key business performance, insights, risks and opportunities to inform prioritization and decision making by the leadership team.--
  • Define compelling and competitive pricing and packaging strategy for a portfolio of products and services that optimize for acquisition and revenue generation, informed by our market, customer value and competitive landscape.
  • Hire Director of Pricing & Packaging Strategy to own and lead this body of work.
  • Own coordination of pricing changes execution throughout the organization and overall customer experience.
  • Develop Pricing & Packaging change playbook and own comprehensive operational planning and execution.
  • Build, operate and improve a program to ensure Safe, Sustainable and Scalable practices in partnership with corporate centers of excellence (Legal, Compliance, Security, Internal Audit, etc).
  • Instill an enduring mindset and muscle-memory across the organization of identifying and understanding their respective responsibilities around business risk and compliance.
  • Define and document risk categories with guidelines by Q2, in partnership with the ERM Committee.
  • Rollout across business teams to create the first draft of documented risks in ERM software by end of Q2.
  • Establish ongoing monthly practice of business teams proactively identifying and documenting key business risks and compliance issues and path for escalation.
  • Improve Business Systems platform operational efficiencies across AppFolio.
  • Hire Group Product Manager as product leader responsible for Business Systems strategy, product roadmap and alignment to business priorities and functional initiatives with a multi-year time horizon.
  • Ensure as a company we are optimizing and realizing leverage in our technology investment and scaling capabilities for growth.
  • Lead change management planning against strategic initiatives in partnership with People Partners to ensure successful rollout with clear understanding of the "what" and the "why".
  • Foster an inclusive environment and maintain employee engagement of > 60 eNPS.--
  • Hire, coach and develop a high-performing team of resourceful, self-driven and adaptive operationally driven individuals that thrive in a high-growth environment and are solution-oriented problem solvers. Must Haves
    • Demonstrated track-record of building new programs and processes, driving alignment and change management to effectively launch, operate and improve the programs. (B2B SaaS or FinTech experience is highly preferred).
    • Strategic thinker and detail oriented problem solver that is highly self-motivated with bias for action.
    • Exceptional leadership skills and experience navigating and influencing in a matrixed organization without direct authority.
    • Strong business acumen with ability to dive into the details to understand business implications and define actions and recommendations and drive alignment and execution across business stakeholders.
    • Solution-oriented mindset focused on right-sized ways to solve problems with a long-term strategic outlook.
    • Exceptional communication skills with ability to translate complex issues into simple, actionable recommendations.
    • People leadership experience building and managing a high-performing team of specialists. Qualifications
      • 15+ years of experience in consulting, strategy, product management, program management or operations roles.
      • Demonstrated success working in an agile environment on multiple projects.
      • Experience and familiarity with Product Management, Pricing Strategy and Enterprise Risk and Compliance programs is preferred.
      • Bachelor's degree required, MBA or equivalent experience is preferred. Our Story AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Our software solutions exist in the real estate vertical, including AppFolio Property Manager and AppFolio Investment Management To find out more about what AppFolio has to offer, check out appfolioinc.com/careers . Statement of Equal Opportunity At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That's why we're a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you're always welcome at AppFolio. You have been redirected to a AppFolio job page

Keywords: AppFolio, Inc., Santa Barbara , Sr. Director, Business Operations, Executive , Santa Barbara, California

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