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Director of Implementation

Company: EdSurge
Location: Goleta
Posted on: April 2, 2021

Job Description:

ParentSquare is a Santa Barbara based growing company that's changing the way schools and parents communicate every day. Sounds simple? We strive to keep it that way! Over 5000 schools and 4 million parents across the U.S. utilize our platform to stay informed and involved from the way they prefer to be notified - email, text, voice, web, app, social - to the ways they can interact with schools - forms, sign ups, payments, RSVPs, language translations, chat and more. We are constantly innovating to provide simpler, more intuitive tools that can be easily used by all educators and parents transcending the barriers of technology and language. Who we're looking for: We're seeking a dynamic and detailed-orientated Director of Implementation to lead the post-sale customer journey for our single site schools and small-medium sized district clients. You're someone with customer service in your DNA who will lay the framework of customer implementation and onboarding that ensures a seamless experience for our newest users. You'll build and lead a team with scalable processes in order to complete accurate data integration, system configuration and initial administrator trainings for multiple clients at one time. We are seeking someone who is eager to be an active contributor in a fast-paced environment where we're solving challenging problems for real people and making a difference in the lives of students. This role will include:

  • Developing scalable, consistent and repeatable implementation workflows for various customer segments
  • Maintaining exceptional customer satisfaction ratings while completing timely and accurate data migration, system configuration and initial training
  • Ensuring customers are established before transitioning to the Customer Support team for the remainder of their life cycle
  • Championing internal tools that support implementation with documentation, training and metrics
  • Troubleshoot and support/escalate issues in the implementation process in order to find a timely and correct solution
  • Build and mentor a team to become a best-in-class implementation department Our ideal candidate will have the following:
    • 3+ years of experience and proven success in customer implementations within an Edtech company or school/district
    • Bachelor's degree (or higher) from an accredited college or university preferred
    • In-depth understanding of Ruby-on-Rails development
    • Extensive experience in leveraging technology to support implementation (i.e. Hubspot, Jira, Zendesk)
    • Excellent communication skills (written, verbal, presentation and interpersonal)
    • Strong work ethic and ability to work effectively both independently and in a collaborative team environment. The perks of working for us are great! You'll get your foot in the door as our company continues to grow. We're big believers in work-life balance and provide health insurance, 401K, stock options and gym memberships. This role can be remotely based or (post-COVID) located in our offices in Goleta; with an open floor plan, plenty of comfy seating, a full kitchen and Gold's Gym just downstairs. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Experience Level ParentSquare ParentSquare is a Santa Barbara based growing company that's changing the way schools and parents communicate every day. Sounds simple? We strive to keep it that way! Share this job Keep up to date with our email newsletter Sign me up EdSurge delivers insights and connects those exploring how technology can support equitable opportunities for all learners.

Keywords: EdSurge, Santa Barbara , Director of Implementation, Executive , Goleta, California

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