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Client Solutions Director

Company: Conversant Media
Location: Santa Barbara
Posted on: March 22, 2020

Job Description:

The Client Solutions Director is a member of the Client Development leadership team and will report directly into the VP of Client Development. This role will be responsible for driving client adoption of CJ solutions, which includes leveraging these solutions to develop industry leading strategies with our clients and teams. They will also play a key role in ensuring all Client Development associates have a clearly defined path and curriculum when onboarding into their new roles. Do these things interest you?You will:--Coach account leads to develop growth strategies through the adoption of CJ solutionsIncrease knowledge and skills among associates that will inspire and empower them to quickly drive results--Develop and implement new hire and newly promoted associate training curriculum and badging program; update and maintain training and certificationsEnsure a uniform training program and business standard for all associates, regardless of office location or portfolioImplement measurement tools for the entire solution lifecycle, including training, execution, adoption and optimization of solutions.Collaborate with Product Marketing and cross departmental stakeholders to build educational materials for important solution rollouts.----Implement new processes, working with business systems, training, process management, and leadership.----Identify and implement new operational workstreams across CJ teamsWork closely with senior leadership, project stakeholders and departments to drive change management--Set the bar/standard for exceptional service and measurement across Client DevelopmentOwn solution adoption pipeline: identify and prioritize which clients are best suited for each solution----Identify and repurpose successful strategies that can be scaled across the businessEngage with clients and account teams regularly to keep a pulse on client needs and winning strategiesAttend and participate in regular product meetings-- --What we look for:--Bachelor's Degree7+ years' experience in managing affiliate programs----Experience developing strategic initiatives with strong track record of client adoptionProven leadership and coaching skillsExperience developing strong teams/associatesDeep understanding of CJ platform and it's technical potential--Strong written and verbal communication skills.--Proficient knowledge of Microsoft suite of products, including Windows, Word, Excel, and PowerPoint.Self-initiative and development- you are results focused and eager to enhance your skills to take your career to the next level.--Critical thinking and problem solver-you can influence/develop/negotiate account strategies that incorporate affiliate attribution, consumer insights and dynamic customer targeting.

Keywords: Conversant Media, Santa Barbara , Client Solutions Director, Executive , Santa Barbara, California

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