Engineer, Managed Services Networking

Company: CDW
Location: Santa Barbara
Posted on: May 28, 2023

Job Description:

The primary purpose of this position is to manage and maintain IT infrastructure environments for Managed Services customers, which may include, but are not limited to network infrastructure environments, and NFV systems. - The Managed Services Engineer ensures high levels of availability and security of the supported systems and business applications. This position will focus on the operational stability and maintenance of network function virtualized and physical infrastructures in customer and/or hosted data center environments.

The primary purpose of this position is to ensure the stable operation of our customers' data networks. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. This position will also analyze and assist in resolving hardware and software problems in the network in a timely and accurate fashion.

This role will also involve providing periodic on-site support (Smart Hands support) for remote equipment maintenance, changes and installation. - -



Primary Duties & Responsibilities

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• Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to:
  
  
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  • Installs, implements, maintains, upgrades, and troubleshoots client network infrastructure
    
  • Plans, develops, installs, configures, maintains, supports, and optimizes client network hardware, software, and communication
    
  • Anticipates, mitigates, identifies, and responds to network performance
    
  • Ensures the integrity and security of enterprise data on the network in accordance with business needs and industry best-practices regarding privacy, security, and regulatory
    
  • Performs updates/patches/upgrades, and tuning.
    
  • Provides periodic on-site support (Smart Hands support) for remote equipment maintenance, changes and installation. - Duties may include data center operational activities, patching, data closet support, remote site support (urgent care clinics, satellite clinical facilities, etc.), wireless access point support, break/fix support, vendor coordination, and connectivity support. -
    
  • Researches and makes recommendations on infrastructure products, services, and standards in support of procurement and development
    
  • Conducts network performance
    
  • Performs routine system backups and
    
  • Participates in Disaster Recovery exercises and
    
  • Follows change control, incident response, and testing
    
  • Communicates and enforces, through system procedures, and retention
    
  • Monitors, analyzes, and predicts trends for equipment performance, space allocation, and data growth to recommend
    
  • Creates scripts to automate common
    
    
    
  • Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status
    
  • Creates required reports in response to business user
    
  • Develops, documents, and maintains policies, procedures, and associated training plans for network equipment administration and appropriate
    
  • Develops reusable assets (templates, tools, etc.) for the Managed Services
    
  • Works with account management personnel to participate on conference calls and perform tasks in support of the client
    
  • Partners with the Managed Services Continuous Improvement team on pre-sales support activity and design and scoping of
    
  • Provides technical perspective to ensure a realistic estimation of scope, cost, and level of effort for proposal generation.
    
  • Works with project managers in the development and implementation of project plans and
    
  • Complies with all-time compliance and time entry
    
  • Training/Certifications: Attend's training sessions and obtains industry related certifications as determined by management.
    

Keywords: CDW, Santa Barbara , Engineer, Managed Services Networking, Engineering , Santa Barbara, California