Mac Level 2 Support Engineer

Company: Sydata Inc
Location: Carpinteria
Posted on: November 22, 2022

Job Description:

Hi,
One of our Fortune500 Clients, needs:
Role: MacOS Level 2 Support EngineerCarpentaria, CA (Onsite Day 1) Long Term Contract: 12 months with possible extension
------ Terms Accepted: W2 Only
Desktop Support (L2) requirement in Carpentaria, CA with heavy MAC knowledge.
Must have good experience with MAC & Windows migration, break-fix.(Level 3 Support experience, will be an advantage)
Job Description:

• Provide customer facing end-user support that includes.
• Break-fix support for Laptop, desktop, tablets, and associated hardware peripherals
• IMAC support including large scale/bulk office moves/re-stack activities (all moves)
• Support for Operating System, base load software, MS Office suite and other business application
• Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
• Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
• Support for the Mobility devices (IOS/iPhone/IPads)
• VIP and remote-based office user support
• Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
• Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
• Perform managed print service invoicing/meter read/polling report verification
• Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
• Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
• Provide On-call support if required outside business hours on a rotational basis.
  
  Interested ones, please send your profile to:vikas@sydatainc.com
  Regards,
  Vikas

Keywords: Sydata Inc, Santa Barbara , Mac Level 2 Support Engineer, Engineering , Carpinteria, California