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Applications Engineer

Company: Seek Thermal
Location: Santa Barbara
Posted on: September 18, 2022

Job Description:

Hi, We're Seek Thermal.Join us on our mission to make thermal imaging a part of everyday life!At Seek, you'll get to work with the world-class engineers that pioneered the technology, and now they're building an organization that's built on that same pioneering spirit---but we can't do it alone. We want your ideas, your enthusiasm, and your passion to help us make thermal imaging a part of everyday life, for everyone.We love where we work, and so can you.Our Story The company was founded in 2012 by two industry pioneering scientists, Bill Parrish, PhD and Tim Fitzgibbons PhD, who spent 40 years advancing the state of military and professional-grade thermal imaging technology. Following their previous two companies, Amber Engineering, and Indigo Systems, each with successful acquisitions, Seek Thermal is their third venture with the mission to make thermal imaging a part of everyday life.An unseen world of energy surrounds us. We only see some of it with our eyes, light from a source of energy reflected on objects around us. But even though we can't see it, all objects produce or retain heat. When viewed through a Seek Thermal camera, this world of heat can be converted to images, providing important information useful in solving everyday problems that are otherwise invisible to the naked eye. Seek thermal imaging lets you see the world of heat instead of the world of light.Seek Thermal is partnered with Raytheon and NXP to design and deliver high-quality, affordable thermal imaging sensors and products across the globe at scale. As one of the few companies in the world capable of building sensors, Seek Thermal has shipped hundreds of thousands of thermal imaging products around the world as it continues to make thermal imaging an accessible, everyday tool, so people can do their jobs safer, faster, and smarter.What You'll Do The Applications Engineer will be the link between customers, sales, and development for Seek products and provide technical support for customer projects and sales efforts -- Design and code modular systems and applications to help more customers integrate Seek technology for various use cases, systems, and additional technologies-- Ensure all new and existing customers are successful when integrating or using Seek products with the Seek Thermal SDKs or other Seek products -- Responding directly to customers technical requests, investigations, and testing, using our support ticket system and email-- Evaluate customer's requirement regarding systems application and prepare technical elements of proposals, formulating the intricacies involved in defining the technical solution guidelines on new customer opportunities-- Support customers meetings on a technical level (either remotely or at a customer site), communicating requirements and key updates back to internal stakeholders-- The Applications Engineer will work collaboratively with the sales team, engineers, and product managers for obtaining accurate information of application usage and system operations for each customer-- Troubleshooting system applications on customer's request, resolving other engineering issues regarding systems application, conducting regular follow up on customer's activities, and monitoring the same for obtaining new sales opportunities-- When needed, consider alternative solutions to meet customers ultimate needs and create a plan with product management and engineering to execute-- Preparing relevant records, data, and documents for product presentations, conducting training sessions for demonstrating new products and services, and supporting the sales team in organizing the presentation and training of product demonstration-- Will be responsible to conduct webinar customer training on productsWhat We're Looking For Under the general supervision of the Vice President of Product & Marketing, the Applications Engineer will act as the technical support for Seek Thermal developers and customers, focused mostly on the integration and use of Seek OEM cores. This position can be remote with occasional visits to the office in Santa Barbara, California, and customer sites.Must be a U.S. Citizen or Permanent Resident Must-Haves -- Technical Degree in Engineering or Computer Science required (Software or Systems Engineer desired)-- Minimum 3 years' experience -- Strong customer relations are required to ensure establishing and maintaining good customer relations with new and existing customers.-- Must have good interpersonal and written communication skills, and good organizational skills for effectively communicating the technical specifications to the customers and providing technical interface to Seek staff.-- Ability to troubleshoot Linux, Windows and Android SDKs for customers while integrating with Seek Cores-- Ability to perform intermediate-level programming (C, Java, Python).-- Knowledge of mobile, embedded and web environments, desired.-- Knowledge of infrared systems, analysis, measurements, and testing, desired.-- Must have the ability to learn new technology and its application to our customer needs-- Must have strong problem-solving skills -- Ability to multi-task in a rapid paced environment-- PI191415974

Keywords: Seek Thermal, Santa Barbara , Applications Engineer, Engineering , Santa Barbara, California

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