Applications Engineer

Company: Seek Thermal
Location: Santa Barbara
Posted on: June 23, 2022

Job Description:

Description:
Hi, We're Seek Thermal.Join us on our mission to make thermal imaging a part of everyday life!At Seek, you'll get to work with the world-class engineers that pioneered the technology, and now they're building an organization that's built on that same pioneering spirit---but we can't do it alone. We want your ideas, your enthusiasm, and your passion to help us make thermal imaging a part of everyday life, for everyone.We love where we work, and so can you.What You'll Do - Responsibilities include supporting several cross functional teams including sales, customer service, product management, engineering and operations, to ensure we provide high levels of customer satisfaction internally and externally. - This position will be the link between customers, sales and development for Seek products and provide technical support for sales efforts - Ensure all new and existing customers are successful when investigating, testing, integrating or using our Seek Cores, SDKs or other Seek products - Responding directly to customers technical requests and questions via email, phone and using our support ticket system - Lead technical customer meetings, providing technical support to customers and communicating customer requirements and key updates back to internal stakeholders - Work collaboratively with the sales team, engineers, and product managers for obtaining accurate information of application usage and system operations for each customer - Evaluate customer's requirement regarding systems application and prepare technical elements of proposals, formulating the intricacies involved in defining the technical solution guidelines to support the sales team in closing new customer opportunities - Troubleshooting system applications on customer's request, resolving other engineering issues regarding systems application, conducting regular follow up on customer's activities, and monitoring the same for obtaining new sales opportunities - When needed, consider alternative solutions to meet customers ultimate needs and create a plan with product management and engineering to execute - Preparing relevant records, data, and documents for product presentations, conducting training sessions for demonstrating new products and services, and supporting the sales team in organizing the presentation and training of product demonstration - Coordinate with the product management, sales team and other executive designers for designing proper application system, formulating product specifications per the customer's needs and bringing customer feedback to the group to inform new product development - Will be responsible to conduct customer training on products - Will be required to travel as needed to support customers on site - Work schedule will require later hours supporting global sales efforts, in order to accommodate for varying time zones What We're Looking For Under the general supervision of the Vice President of Product & Marketing, the Applications Engineer will act as the technical support lead for Seek customers, focused mostly on the integration and use of Seek OEM cores and will be a primary driver helping increase the use cases and applications of our technology. This position is located at the Seek Thermal headquarters office in Santa Barbara, CA but will require travel to customer sites once business travel resumes. U.S. citizenship requiredMust be a U.S. Citizen or Permanent ResidentPosition may work a hybrid of in office and work from home. Must be geographically located in Santa Barbara County

Requirements:
Must-Haves - Technical Degree in Electrical Engineering, Mechanical Engineering or Computer Science required - Minimum 5 years' experience - Strong customer relations are required to ensure establishing and maintaining good customer relations with new and existing customers. - Must have good interpersonal skills, strong oral and written communication skills, and good organizational skills for effectively communicating the technical specifications to the customers and providing technical interface to Seek staff. - High technical acumen is required. - Knowledge of and experience with electromechanical systems including the workings and knowledge of the FW and SW required to run and troubleshoot these types of products. - Ability to troubleshoot Linux, Windows and Android SDKs for customers while integrating with Seek Cores - Ability to perform intermediate-level programming (C, C++, C#, Python, Matlab) desired. - Knowledge of mobile, embedded and desktop software build environments - Knowledge of infrared systems, analysis, measurements and testing desired. - Must have the ability to learn new technology and its application to our customer needs - Must be familiar with technical product specifications, be able to point out the specific technical merits of one product over another and perform technical tradeoff studies - Must have strong problem-solving skills - Ability to multi-task in a rapid paced environment - - 30% travel required (when travel resumes)Our Story The company was founded in 2012 by two industry pioneering scientists, and , who spent 40 years advancing the state of military and professional-grade thermal imaging technology. Following their previous two companies, Amber Engineering and Indigo Systems, each with successful acquisitions, Seek Thermal is their third venture with the mission to make thermal imaging a part of everyday life.An unseen world of energy surrounds us. We only see some of it with our eyes, light from a source of energy reflected on objects around us. But even though we can't see it, all objects produce or retain heat. When viewed through a Seek Thermal camera, this world of heat can be converted to images, providing important information useful in solving everyday problems that are otherwise invisible to the naked eye. Seek thermal imaging lets you see the world of heat instead of the world of light.Seek Thermal is partnered with Raytheon and NXP to design and deliver high-quality, affordable thermal imaging sensors and products across the globe at scale. As one of the few companies in the world capable of building sensors, Seek Thermal has shipped hundreds of thousands of thermal imaging products around the world as it continues to make thermal imaging an accessible, everyday tool, so people can do their jobs safer, faster and smarter.Statement of Equal Opportunity At Seek Thermal, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That's why we're a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you're always welcome at Seek Thermal. PM18PI181904725

Keywords: Seek Thermal, Santa Barbara , Applications Engineer, Engineering , Santa Barbara, California