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Implementation Engineer - SaaS Customer Onboarding

Company: CyberCoders
Location: Santa Barbara
Posted on: February 6, 2020

Job Description:

Implementation Engineer - SaaS Customer Onboarding
If you are a Technical Account Manager or Implementation Engineer with experience onboarding customers for large-scale, complex SaaS or ERP products, please read on!

Located in beautiful Santa Barbara, our offices are home to the most passionate and dedicated problem-solvers. Our SaaS product has gained tremendous traction in just a couple years, and we are en route to disrupting a billion dollar enterprise. We have won awards and claimed top rankings for our technology & concept, and we are changing the world of logistics, transportation management, and e-commerce delivery.

Do you have what it takes to ensure customer engagement, retention and loyalty by providing unparalleled implementation and onboarding solutions? If so, APPLY NOW!

Top Reasons to Work with Us

  • Beautiful offices in the heart of Santa Barbara
  • Strong benefits
  • Family & employee-friendly startup culture
  • Disrupt a billion-dollar industry
  • Internal growth opportunities

    What You Will Be Doing

    • Serving a customer-facing subject matter expert for our product
    • Understanding customer goals and ensuring success and alignment with our services and products
    • Gathering requirements and understanding business requirements for software configuration
    • Conducting customer training sessions
    • Working with team and stakeholders to resolve technical issues during system onboarding/implementation and feature customization
    • Implementing our SaaS product & onboard customers with a keen awareness to customer needs, system configuration & technical tradeoffs
    • Collaborate with stakeholders to develop product opportunities to ensure customer engagement, improve interaction and iterate on product features for increased usability

      What You Need for this Position
      At least a Bachelor's in a Communications or Technology field and at least 3 years of relevant work experience in SaaS account management, implementation or Customer Success or Product Management, PLUS

      • Experience with customer relationship management
      • Ability to work with stakeholders to define product features to address customer needs and facilitate onboarding
      • Commitment to improving customer engagement and retention
      • Technical understanding of system and software configuration and ability to translate requirements between technical and non-technical parties
      • Experience with APIs in Postman or other API development platforms
      • Understanding of Enterprise software such as CRM, ERP, or other SaaS
      • Unparalleled communication skills and dedication to thrilling the customer
      • Strong analytical and documentation skills, ability to create implementation documentation & trainings

        What's In It for You

        • Join a reputable, quickly-growing company
        • Competitive compensation with stock & great benefits
        • Work directly with CEO & company leaders

          So, if you are an Implementation Engineer looking to join an exciting, growing organization, APPLY NOW!

          • Applicants must be authorized to work in the U.S.CyberCoders, Inc is proud to be an Equal Opportunity Employer

            All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

            Your Right to Work In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Keywords: CyberCoders, Santa Barbara , Implementation Engineer - SaaS Customer Onboarding, Engineering , Santa Barbara, California

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